Western Digital Technologies

Senior Director, Business Applications

Western Digital Technologies • $150K — $200K *
San Jose, CA 95123In-Person
Enterprise Technology
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Systems, Computer Science, Business, or related field; advanced degree preferred.
  • 12+ years of experience in business applications leadership, specifically in Market-to-Lead, Lead-to-Order, and Contact-to-Resolution processes.
  • Strong architectural experience with CRM, CPQ, Order Management, and Service Cloud/CX platforms.
  • Proven track record of designing and implementing agentic AI and intelligent automation solutions.
  • Experience managing complex, cross-functional application initiatives in global channel and consumer models.
  • Familiarity with modern integration platforms and AI orchestration technologies.
  • Excellent leadership and communication skills, capable of influencing at the executive level.

Responsibilities

  • Define and evolve the target-state application architecture for global execution.
  • Lead selection, implementation, and optimization of business applications across process segments.
  • Deliver scalable integrations for end-to-end process visibility and automation.
  • Drive agentic AI-enabled automation in key business processes.
  • Partner with stakeholders to translate requirements into future-ready solutions.
  • Establish governance and best practices for application architecture and data quality.
  • Lead a high-performing team of architects and AI specialists.

Benefits

  • Paid vacation and sick leave.
  • Medical, dental, and vision insurance.
  • Life, accident, and disability insurance.
  • Tuition reimbursement and employee assistance programs.
  • 401(k) plan with company matching.
  • Comprehensive wellness options including flexible spending and health savings accounts.
  • Employee stock purchase plan and performance-based bonuses.
Full Job Description
Job Description

The Senior Director of Business Applications is a strategic leadership role focused on the design, architecture, and delivery of enterprise applications that power critical revenue-generating process segments: Market-to-Lead, Lead-to-Order, and Contact-to-Resolution for channel (route-to-market) and consumer. Reporting directly to the VP of Business Systems Group, this leader will own application architecture and drive intelligent automation using agentic AI to transform these processes for better customer experience, greater speed, efficiency, and scalability.
  • Define and evolve the target-state architecture (platforms, data flows, and integrations) that supports seamless execution of these process segments at global scale.
  • Lead the selection, implementation, integration, and continuous optimization of business applications that enable Market-to-Lead (campaigns, lead generation, scoring), Lead-to-Order (configuration, pricing, quoting, order management), and Contact-to-Resolution (customer experience, case management, service).
  • Architect and deliver robust, scalable integrations between CRM, CPQ, order management, service platforms, and supporting systems to ensure end-to-end process visibility and automation.
  • Drive agentic AI-enabled automation across the defined process segments, including intelligent lead qualification, dynamic pricing/quoting, automated order fulfillment, proactive issue resolution, and autonomous workflow orchestration.
  • Partner with business stakeholders in Sales, Marketing, Channel, Consumer, and Technical Support to translate requirements into future-ready application architectures and AI-augmented solutions.
  • Establish governance, standards, and best practices for application architecture, data quality, and AI solution reliability within these process areas.
  • Lead a high-performing team of architects, analysts, developers, and AI specialists responsible for building and maintaining these capabilities.
  • Collaborate with the VP of Business Systems Group on roadmap prioritization, investment decisions, vendor/partner management, and executive reporting on progress, risks, and business impact.
  • Ensure all solutions meet security, compliance (including SOX where applicable), performance, and scalability requirements for a global high-tech manufacturer.
  • Identify and implement metrics and KPIs to measure the effectiveness of the architecture and agentic AI automation on revenue velocity, conversion rates, order accuracy, resolution time, and customer satisfaction.


Qualifications

Required:
  • Bachelor's degree in Information Systems, Computer Science, Business, or related field; advanced degree preferred.
  • 12+ years of experience in business applications leadership, with deep expertise in Market-to-Lead, Lead-to-Order, and Contact-to-Resolution processes.
  • Strong architectural background in CRM, CPQ, Order Management, Service Cloud / CX platforms, and related ecosystems.
  • Proven success designing and implementing agentic AI and intelligent automation solutions that deliver measurable process transformation.
  • Demonstrated experience leading complex, cross-functional application initiatives in global channel and consumer business models.
  • Hands-on familiarity with modern integration platforms, low-code/no-code tools, and AI orchestration technologies.
  • Excellent leadership, stakeholder management, and communication skills with the ability to influence at the executive level.
  • Experience in high-tech or manufacturing environments is strongly preferred.

Leadership Competencies
  • Strategic systems thinker with a passion for process excellence and intelligent automation.
  • Ability to balance architectural vision with pragmatic delivery and business outcomes.
  • Collaborative leader who excels at driving change in matrixed organizations.
  • Strong focus on innovation through agentic AI while maintaining governance and reliability.


Compensation & Benefits Details
  • An employee's pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
  • The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future.
  • If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned.
  • You will be eligible to be considered for bonuses under either WD's Short Term Incentive Plan ("STI Plan") or the Sales Incentive Plan ("SIP") which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to WD's Standard Terms and Conditions for Restricted Stock Unit Awards.
  • We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the WD Savings 401(k) Plan.
  • Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

About Western Digital Technologies

Western Technology Investment is a venture capital firm that specializes in offering acquisition financing to revenue-generating firms. The firm provides debt and lease financing to venture capital backed technology companies.

Western Digital Technologies Careers

Join the innovative world of Western Digital Technologies, a leader in data storage solutions, where we are committed to empowering our global team of professionals. This is an unparalleled opportunity to advance your career with a company at the forefront of technological innovation and digital storage.

Work You’ll Do

At Western Digital Technologies, you will be part of a dynamic team that drives data innovation across various industries. Our commitment to excellence and leadership in the technology sector provides a unique platform for professionals to influence the future of digital storage and management solutions.

Explore Job Opportunities and Growth

Western Digital Technologies offers a variety of job opportunities that cater to a range of skills and experiences. Whether you’re looking for an entry-level position or a more senior role, our company is eager to support your professional growth through challenging projects and continuous learning opportunities.

Internship Programs

Kickstart your career with Western Digital Technologies through our internship programs. These positions are designed to give you hands-on experience and insights into our day-to-day operations, preparing you for a full-time role in our company. Interns at Western Digital Technologies gain invaluable industry knowledge, networking opportunities, and professional skills under the guidance of experienced mentors.

Benefits and Culture

We pride ourselves on a culture that fosters diversity, innovation, and leadership. Western Digital Technologies is dedicated to providing employees with a supportive work environment where everyone is encouraged to be their best. Our benefits package is comprehensive, including health, dental, and vision insurance, employee wellness programs, and significant career development opportunities.

Join Our Team

We are continuously hiring creative, curious, and motivated individuals who are ready to drive innovation in the technology space. Explore open positions that match your skills and interests on our careers page. At Western Digital Technologies, we value diversity and are committed to creating an inclusive environment for all employees.

Professional Development and Training

Advance your career with Western Digital Technologies through our professional development programs. We offer a range of training and development options, including leadership training, skills enhancement workshops, and diversity training sessions to help you grow as a leader and innovator in our industry.

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Apply Now

Ready to take the next step in your career? Submit your resume, prepare for your interview, and join a team that’s redefining the future of technology. At Western Digital Technologies, your future is waiting.

SEARCH WESTERN DIGITAL TECHNOLOGIES JOBS

Join us at Western Digital Technologies, where your career growth is integrated with innovation and leadership, empowering you to reach new heights in the technology industry.
Learn more about Western Digital Technologies
Size
65,600 employees
Market Cap
$9.9 billion
Industry
Enterprise Technology
Net Income
$167 million
Founded
1970
5 Year Trend
-0.3%
Revenue
$16.3 billion
NASDAQ
WDC
* Ladders Estimates

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