Overview:
The Senior Product Manager is responsible for elevating and modernizing 7-Eleven’s customers, store and franchisee facing experiences. As a Senior Product Manager you are responsible for defining and delivering AI-powered products and intelligent workflows that enhance customer, store, franchisee, and enterprise experiences. This role will lead product strategy, roadmap development, and execution across AI-enabled capabilities including automation, decision support, personalization, and emerging agentic AI solutions.
The ideal candidate combines strong product management fundamentals with a solid technical understanding of modern software architecture, APIs, integrations, cloud services, and AI technologies. Familiarity with AI/ML concepts, generative AI, and AI-enabled products is a plus.
Responsibilities:
40% Strategy & Planning
- Identify opportunities where AI, automation, and intelligent workflows can create measurable business value.
- Partner with engineering, architecture, data science, and platform teams to evaluate and prioritize AI use cases.
- Define product success metrics related to user adoption, operational efficiency, automation effectiveness, and business outcomes.
- Understand emerging trends in Generative AI, Agentic AI, LLMs, and enterprise AI platforms and translate them into actionable product strategies.
40% Delivery & Execution
- Collaborate closely with engineering teams to define product requirements involving APIs, microservices, integrations, event-driven architectures, and AI platforms.
- Participate in technical discussions regarding system capabilities, scalability, architecture tradeoffs, and platform dependencies.
- Translate complex business requirements into technical product requirements and user stories.
- Work with engineering teams to evaluate AI model performance, workflow effectiveness, and operational metrics.
- Works with user research and testing team to formulate, test and refine assumptions and hypotheses through user research and testing.
- Support experimentation and rapid iteration through proof-of-concepts, pilots, and MVPs.
20% Team & Stakeholder
- Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments.
- Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs.
- Act as the bridge between business stakeholders, engineering teams, data teams, and AI practitioners.
- Communicate technical concepts and AI capabilities in a way that is understandable to business stakeholders.
- Help establish best practices for responsible AI, experimentation, and product governance.
Basic Qualifications:
- Bachelor's Degree.
- 5+ years of experience in digital/agile product management.
- Proven experience in translating customer needs into product features and user interface design, with proficiency in tools such as JIRA, Confluence, wireframing and analytics software.
- Significant experience working with design and engineering - managed full stack teams.
- Strong Analytical skills
Preferred Qualifications:
- Bachelor's Degree in Computer Science or Engineering
- MBA or Master's degree
- Experience working with software engineering teams building APIs, microservices, cloud-native applications, or distributed systems.
- Familiarity with modern architecture patterns including REST APIs, event-driven systems, microservices, and platform integrations.
- Exposure to AI/ML, Generative AI, LLMs, copilots, conversational AI, or intelligent automation solutions will be a plus.
- Experience partnering with engineering, architecture, data engineering, or data science teams.
- Ability to understand technical design discussions and make informed product tradeoff decisions.
- Retail, convenience, e-commerce, or digital platform experience is a plus.
* Position is onsite and based in Irving TX.
* Position not eligible for sponsorship
#LI-PG1
