LaZBoy Incorporated

Sales Associate

LaZBoy Incorporated$75K — $100K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma or equivalent required; Bachelor's degree in Business or related field preferred.
  • Previous sales experience, particularly in luxury retail, highly desirable.
  • Excellent communication and customer service skills essential.
  • Strong interpersonal skills for building rapport and influencing decisions.
  • Demonstrated ability in persuasion and negotiation essential.
  • Ability to manage time effectively and prioritize tasks.
  • Proficient in Microsoft Office Suite.

Responsibilities

  • Drive sales by engaging clients and selling La-Z-Boy's furniture and services.
  • Promote the Design program and assist in achieving sales goals.
  • Implement the La-Z-Boy selling process to provide a positive customer experience.
  • Develop sales skills, including rapport building and follow-up services.
  • Schedule home consultations for personalized design recommendations.
  • Ensure high levels of customer service and satisfaction.
  • Maintain the overall visual appearance and organization of the showroom.

Benefits

  • Unlimited earning potential with top performers earning $90K+ annually.
  • Sleek, modern showroom environment designed to enhance the shopping experience.
  • Ongoing training in luxury sales and interior design.
  • Exclusive employee discounts on furniture for personal use.
  • Supportive team culture focused on success and achievement.
Full Job Description
✨ Sell Luxury. Live Modern. Earn Without Limits. ✨ Now Hiring: Sales Consultant – La-Z-Boy Furniture Galleries Location: Portage, MI Compensation: Base + Unlimited Commission La-Z-Boy isn’t just comfort anymore — it’s modern, elevated, and unmistakably stylish. We’ve redefined the way people see furniture, and now we’re looking for someone who can match that energy on the sales floor. This is your chance to turn your natural charm, eye for design, and competitive drive into real results — and real income. What You’ll Be Doing: • Guiding high-end clients through a premium sales experience. • Creating inspired spaces with world-class furniture and décor. • Curating luxury looks while earning commissions with no ceiling. What You’ll Get: • Unlimited earnings– top performers take home $90K+ annually. • A sleek, modern showroom that feels more like a gallery than a store. • Ongoing training in luxury sales, interior trends, and design consultation. • Exclusive employee discounts so your own space turns heads. • A brand that sells itself — and a team that celebrates success. Who You Are: • Polished, persuasive, and endlessly ambitious. • Passionate about modern aesthetics and premium materials. • Obsessed with detail, service, and delivering the wow factor. • Experienced in sales or retail (luxury experience = a major plus). You don’t do average — and neither do we. This is your chance to turn your love for modern luxury into a high-reward career. Apply today. Curate beauty. Sell bold. Earn big. Job Description: KEY RESPONSIBILITIES (other duties as assigned): Drives Sales • Contribute to store sales goals by selling furniture, accessories and services offered by La‐Z‐Boy • Promote the Design program & assist the Designer to achieve established Design program sales goals • Consistently execute the La‐Z‐Boy selling process and strive to provide a favorable experience to all customers. • Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‐up, after sale service and continuing contact with all previous and potential customers • Maximize store promotions, marketing initiatives, and grassroots programs • Maintain strong knowledge of the features and benefits of existing and new product lines Design Program • Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service. • Execute and champion the Design process following the established company guidelines • Responsible for supporting design related functions in the store Customer Focus • Provide the highest level of customer service to all current and future customers • Ensure that each La‐Z‐Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process • Effectively use Podium to ensure customer satisfaction and future follow‐up • Make sound business decisions to deliver customer satisfaction and promote team environment • Provide support by being responsive to incoming phone calls and emails • Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience People • Maintain a positive working relationship with all store employees • Assist to train, coach and develop new peers on La‐Z‐Boy product knowledge and selling process/skills to achieve store sales goals • Help promote and champion a culture of sales and service Operational Excellence • Assist with maintenance of the overall visual appearance of store, this includes but is not limited to maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness • Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries • Responsible for accurately completing daily On‐Point system logs • Show a sense of urgency, enthusiasm and excitement with the store team and customers • Maintain adequate knowledge of company standards, product knowledge and internal processes and systems • Consistently schedule deliveries with customers • Responsible for opening and closing of the store MINIMUM REQUIREMENTS:  • High School Diploma or equivalent • Previous selling experience and ability to close a sale strongly preferred • Excellent communication, customer service skills, and organizational skills • Strong interpersonal skills to effectively communicate, build rapport, and positively influence • Demonstrated persuasion and negotiation skills • Ability to effectively manage time and conflicting priorities • Ability to effectively and productively with others as a team • Ability to work the schedule and hours dictated by business needs • Ability to work evenings, weekends and holidays as required • Initiative to meet assigned goals, missions and objectives and motivated to achieve more • Strong attention to detail • Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint PREFERRED REQUIREMENTS:  • Bachelor’s degree in Business or a related field SUPERVISORY RESPONSIBILITIES: None PHYSICAL DEMANDS/WORK ENVIRONMENT: • Ability to lift and/or carry up to 50 pounds. • Ability to stand for long periods of time. • Nearly continuous use of repetitive hand motions, hearing and listening. • Often required to sit, walk, bend and stoop • Subject to inside environmental conditions OTHER DUTIES:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job.  Duties, responsibilities and activities may change at any time with or without notice. At La-Z-Boy, we prioritize clear communication and reward outstanding talent! We invite you to explore the exciting opportunities available. To help you make an informed decision, we’re sharing key information about our pay practices. What You Can Expect: • Training Pay: $15 per hour for 2-6 weeks (no commission) • Average Annual Earning Potential After Training: $75,000 - $100,000+ (inclusive of base and commission) • The company will not pay less than state/local minimum wage requirements Post-Training Pay: • Base Pay: $11 / hour (varies by store location) • Commission: UNCAPPED commissions on written sales. 1 - 6% in commissions on monthly sales based on sales achievement vs goal – commission % increases as performance to goal increases. Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, and skills. By providing our salary ranges and compensation range details, we aim to foster understanding and confidence in our pay practices. Should the base rate plus the commissions earned during a performance period not be at or greater than location minimum wage requirements for the period, the company will make a minimum wage adjustment for the employee to be compliant with minimum wage for the location. Weekly Hours: 40 Benefits for Employees in the US: Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time. More information can be found via: https://learn.bswift.com/la-z-boy If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.

About LaZBoy Incorporated

La-Z-Boy Incorporated is an American furniture manufacturer based in Monroe, Michigan, USA, that makes home furniture, including upholstered recliners, sofas, stationary chairs, lift chairs and sleeper sofas. The company employs more than 11,000 people. La-Z-Boy furniture is sold in thousands of retail residential outlets in the United States and Canada and is manufactured and distributed under license in other countries including the United Kingdom, Australia, Germany, Indonesia, Italy, Japan, Mexico, New Zealand, Turkey and South Africa.
Learn more about LaZBoy Incorporated
Size
12,800 employees
Market Cap
$985.1 million
Industry
Net Income
$71.2 million
5 Year Trend
+9.2%
Revenue
$1.5 billion
NASDAQ

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