About the Role:As a Senior DevOps Engineer at Absorb, you'll play a key role in optimizing the reliability, scalability, and performance of our cloud-based (SaaS) Learning Management System.
You'll partner closely with product development and operations teams to ensure our platform delivers a rich feature set, high availability, and a seamless experience for our customers.
This role is intentionally scoped for Senior to Staff level engineers. We're looking for someone who not only executes at a high level, but can also guide others, influence systems at scale, and proactively improve how we operate.
What you'll do:- Own and operate the production environment, maintaining a holistic view of system health, availability, and performance
- Design, build, and maintain infrastructure and platform systems using automation-first principles
- Proactively create monitors and observability strategies (e.g., Sumo Logic, New Relic, Prometheus) to prevent issues before they occur
- Apply AI tools (Claude, Cursor) to enhance infrastructure operations, including debugging, monitoring, and performance optimization at the system level
- Measure, analyze, and optimize system performance to continuously improve uptime and user experience
- Provide operational support for large, distributed systems, including participation in on-call and incident response
- Diagnose and resolve complex production issues, and mentor others in debugging and troubleshooting approaches
- Partner with engineering teams to improve reliability through testing, release processes, and system design
- Contribute to and influence system architecture, ensuring scalability, resilience, and long-term maintainability
- Participate in capacity planning, platform management, and infrastructure roadmap discussions
- Drive automation and continuous improvement across infrastructure and deployment workflows
- Balance speed and reliability through clear service level objectives (SLOs)
What you'll bring- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 7+ years in software development, IT, or similar
- 4+ years in DevOps, SRE, or cloud engineering roles
- Strong experience with AWS (Solutions Architect certification is a plus)
- Hands-on experience with:
- Infrastructure as Code (AWS CDK, CloudFormation)
- CI/CD systems and deployment pipelines
- Monitoring, observability, and performance tuning
- Scripting experience (PowerShell preferred)
- Experience supporting and optimizing web applications at scale
- Strong problem-solving skills with the ability to balance urgency and thoughtful execution
- Ability to work cross-functionally across teams and time zones
- Experience with AI tools (e.g., Claude)
Preferred experience- Windows systems expertise
- Containerization (Docker, ECS, Kubernetes)
- CI/CD tooling (Git Lab, Bamboo or similar)
- Familiarity with .NET / C# ecosystem
- Experience working in AWS or Google/Azure environments
Are you ready to become an Absorber?What we offer:- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
