We're seeking a Director of Customer Enablement to lead and scale Absorb's global customer education and engagement strategy. In this role, you'll own Absorb Academy-our centralized hub for customer learning-and drive measurable outcomes across engagement, adoption, and long-term value realization.
This opportunity is ideal for a seasoned customer enablement leader with experience scaling education programs for 5,000+ customers in a SaaS or technology environment. You bring a proven ability to build and lead high-performing, cross-functional teams and to clearly demonstrate customer enablement as a key growth and retention lever.
As both a strategic architect and visible thought leader, you'll guide a multidisciplinary organization spanning content development, live education, community, events, marketing, and AI-enabled self-service experiences-while confidently representing Absorb's customer education vision internally and externally.
What you'll do:- Own and scale Absorb Academy as the global hub for customer education, enablement, and engagement
- Build and evolve a comprehensive education ecosystem driving onboarding, adoption, retention, expansion, and advocacy
- Design and deliver high-impact customer experiences, including live training, webinars, community programs, and flagship events
- Lead the strategy for AI-enabled self-service and knowledge experiences to improve customer independence and support efficiency
- Define and communicate the ROI of customer enablement, tying programs to customer outcomes and business growth
- Serve as a public-facing thought leader and customer advocate, elevating Absorb's reputation in the market
- Lead and develop a high-performing, multi-disciplinary enablement organization to support global scale
What you'll bring:- 10+ years of experience in customer education, enablement, or learning programs within a technology or SaaS company
- Proven experience scaling customer education programs for 5,000+ customers
- Demonstrated success leading multi-function teams across content, programs, events, marketing, and technical documentation
- Track record of measuring and proving ROI for customer education and enablement investments
- Experience building and managing live events, customer communities, and certification programs at scale
- Strong executive presence with the ability to influence, inspire, and communicate across all levels
- Recognized industry contributor (e.g., awards, speaking engagements, publications, or advisory roles) strongly preferred
Are you ready to become an Absorber?What we offer:- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
#LI-REMOTE
