Oracle Corporation

Senior Data Center Support Services Technician

Oracle Corporation$57K — $118K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Strong written and verbal communication skills
  • Genuine interest in data center operations and cloud infrastructure
  • Experience with inventory management processes
  • Ability to identify and escalate operational issues
  • Strong organizational skills with attention to detail
  • Physical capability to lift up to 75 pounds
  • Ability to stand for extended periods

Responsibilities

  • Support day-to-day data center operations alongside Oracle Cloud teams
  • Manage operational activities using a ticketing system
  • Maintain accurate documentation and develop standard operating procedures
  • Manage smaller projects independently while collaborating on larger ones
  • Provide logistical and inventory support across the ORD region
  • Assist with hardware-related projects and operational tasks
  • Meet service level agreements for assigned tickets and tasks

Benefits

  • Opportunity for hands-on experience in data center operations
  • Clear career development pathway toward advanced technical roles
  • Participation in training and development programs to enhance technical skills
  • Exposure to multiple Oracle Cloud teams and collaborative projects
  • Varied responsibilities, including project management and logistics support
Full Job Description
Job Description

What You'll Do

In this role, you'll support day to day data center operations while working closely with multiple Oracle Cloud teams. You'll gain hands on experience, contribute to critical processes, and build the foundation for future technical growth.

Your responsibilities will include:
  • Working within a ticketing system used by various Oracle Cloud teams to track and manage operational activities
  • Maintaining accurate documentation and creating or updating standard operating procedures (SOPs)
  • Managing smaller projects independently and collaborating with your manager on larger initiatives
  • Traveling between multiple Oracle sites
  • Providing logistical and inventory support across the ORD region, including:
    • Rack scanning
    • Inventory audits, cycle counts, and asset verification
    • RMA processing
    • Part transfers
    • Shipping and receiving server components
  • Supporting white glove delivery and escort services for on site activities
  • Assisting with hardware related projects and operational tasks
  • Maintaining asset inventory records and updating internal systems as needed
  • Responding to on site operational needs, including occasional emergency support
  • Meeting service level agreements (SLAs) for assigned tickets and tasks
  • Participating in training and development programs to expand technical knowledge and learn new technologies


Responsibilities

What We're Looking For
  • Strong written and verbal communication skills
  • A genuine interest in learning data center operations and cloud infrastructure concepts
  • Experience with inventory management, including ordering, receiving, and shipping hardware components
  • The ability to identify and escalate issues appropriately to on-site staff and management
  • Strong organizational skills and attention to detail
  • Ability to lift up to 75 pounds
  • Ability to stand for long periods of time

Preferred Qualifications
  • 1 to 2 years of inventory management experience
  • Familiarity with computer hardware components and server equipment
  • Experience working in operational or technical support environments
  • Ability to solve routine problems with guidance while applying company policies and procedures effectively

Career Growth Opportunity

This position is designed as a career development role, providing valuable experience and a clear pathway toward more advanced technical positions within Oracle's data center and cloud infrastructure organizations.

Qualifications

Disclaimer:

About Oracle Corporation

Oracle Dyn Global Business Unit is a pioneer in managed DNS and a leader in cloud-based infrastructure that connects users with digital content and experiences across a global internet. Dyn's solution is powered by a global network that drives 40 billion traffic optimization decisions daily for more than 3,500 enterprise customers, including preeminent digital brands such as Netflix, Twitter, Linkedin and CNBC. Adding Dyn's best-in-class DNS and email services extend the Oracle cloud computing platform and provides enterprise customers with a one-stop shop for Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS). On January 31, 2017 Oracle completed the acquisition of Dyn, which now operates as an Oracle Infrastructure-as-a-Service (IaaS) global business unit (GBU).

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Join Oracle Corporation—Where Careers Grow

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Learn more about Oracle Corporation
Size
143,000 employees
Market Cap
$217.3 billion
Industry
Net Income
$12.8 billion
Founded
1977
5 Year Trend
+2.3%
Revenue
$39.6 billion
NASDAQ

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