Salary: $85,000
Location: Remote
Travel Requirement: Approximately 50% travel to distributor locations, customer sites, trade events, and training facilities throughout North America.
What You'll Do: As a key member of our Technical Services team, you'll serve as both a technical problem solver and educator.
You'll:
- Install, commission, and troubleshoot SCADA, telemetry, and remote monitoring systems.
- Help customers solve communications, networking, hardware, and software challenges.
- Travel throughout North America supporting customers and distributor partners.
- Deliver engaging technical training programs in classroom, virtual, and hands-on environments.
- Mentor distributor technicians and help build their technical confidence.
- Partner with Engineering, Product Development, and Sales teams to improve customer outcomes.
- Serve as a technical ambassador for High Tide Technologies in the field.
What We're Looking For: - Associate degree in Electrical Technology, Mechatronics, Industrial Technology, Computer Networking, Engineering Technology, or related field; equivalent experience considered.
- 3+ years of experience in technical support, field service, industrial automation, controls, SCADA, telemetry, or related industries.
- Strong troubleshooting skills involving electrical, communications, networking, or software systems.
- The ability to explain technical concepts clearly to both technical and non-technical audiences.
- Confidence presenting to groups and leading training sessions.
- A willingness to travel approximately 50% of the time throughout North America.
- A valid driver's license.
Preferred Experience:- SCADA systems
- PLCs and industrial controls
- Water or wastewater applications
- Cellular communications, radios, VPNs, and industrial networking
- Technical training or instructional delivery
- Distributor or channel partner support
What We Offer:Join a company with a long history of growth, innovation, and customer-focused solutions. Work with a supportive team and enjoy benefits designed to support your health, family, and professional development.
- 8 paid holidays and PTO
- 401K Plan - Up to 7.5% (3% employer contribution and up to another 4.5% employer matching) as based on your contribution thereafter: immediate full vesting
- Two medical plans: a PPO and an HDHP with an HSA
- Dental/Vision coverage
- Pet Insurance
- Company-paid Employee Assistance Program (EAP)
- Company-Paid Life Insurance & AD&D, Short-Term Disability and Long-Term Disability
- Additional Voluntary Life Insurance & AD&D
- Supplemental health insurance: hospital, accident, and critical illness insurance
Physical Requirements- Ability to lift and carry equipment up to 50 pounds.
- Ability to work outdoors and in industrial environments.
- Ability to stand, walk, climb stairs, and access utility infrastructure when required.
- Ability to travel by automobile and air for extended periods.
