Senior CX Analyst & Project Manager

Ogc Global

$110K — $130K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4-7+ years of experience in market research, customer experience, consulting, analytics, or a related field.
  • Experience in financial services or insurance, particularly life insurance is preferred.
  • Demonstrated ability to manage projects, timelines, and multiple stakeholders efficiently.
  • Proven experience in coordinating or managing junior team members.
  • Strong analytical, problem-solving, and attention to detail skills.
  • Excellent client-facing communication and presentation capabilities.
  • High proficiency in PowerPoint and Excel; familiarity with research and analytics platforms is an advantage.
  • Ability to work autonomously while effectively guiding a team.

Responsibilities

  • Lead client projects from planning to delivery, ensuring alignment with client objectives.
  • Maintain and manage project plans, timelines, and deliverables efficiently.
  • Monitor project status to proactively identify and tackle risks or challenges without delay.
  • Effectively manage multiple workstreams and shifting priorities in a dynamic environment.
  • Build and sustain robust relationships with client stakeholders to understand their business needs.
  • Facilitate client meetings and provide regular updates on project progress and findings.
  • Transform analytical insights into actionable recommendations and impactful client presentations.

Benefits

  • Opportunity to work with a leading Life Insurance client.
  • Access to professional development and growth opportunities.
  • Collaborative work environment fostering team leadership skills.
  • Chance to spearhead impactful projects with a direct client focus.
Full Job Description
We are looking for a Senior Analyst to join our team and support a key Life Insurance client. This role combines analytical expertise, client management, and project leadership. The Senior Analyst will work closely with the client while overseeing and coordinating a team of analysts and project resources to ensure successful delivery of client work.

The Role

The Senior Analyst will serve as a key day-to-day contact for the client and will take ownership of assigned projects and workstreams. They will be responsible for understanding client objectives, guiding the analytical approach, managing timelines and deliverables, and coordinating the team supporting the work.

Key Responsibilities

Project & Team Leadership
  • Lead assigned client projects and workstreams from planning through delivery.
  • Maintain project plans, timelines, milestones, and deliverables.
  • Monitor project progress and proactively identify and resolve risks or challenges.
  • Manage multiple workstreams and priorities simultaneously.
  • Build strong relationships with client stakeholders and develop a deep understanding of their business and objectives.
  • Lead client meetings, project discussions, and status updates.
  • Clearly communicate project progress, findings, recommendations, and next steps.
  • Proactively identify opportunities to add value and improve the client experience.
  • Analyze quantitative and qualitative research data to identify meaningful trends and insights.
  • Developing analysis and translating findings into actionable recommendations.
  • Develop and review client-facing presentations, reports, and other deliverables.
  • Support customer experience, market research, and customer journey initiatives.
  • Develop knowledge of the life insurance industry, including customer needs, products, and market trends.


  • 4-7+ years of experience in market research, customer experience, consulting, analytics, or a related field.
  • Experience working with financial services and/or insurance clients; life insurance experience strongly preferred.
  • Experience managing projects, workstreams, timelines, and multiple stakeholders.
  • Experience coordinating or managing junior team members.
  • Strong analytical and problem-solving skills.
  • Excellent client communication and presentation skills.
  • Strong attention to detail and ability to manage multiple priorities.
  • Ability to take ownership and work independently while effectively leading a supporting team.
  • Strong proficiency in PowerPoint and Excel; experience with research and analytics platforms is a plus.
  • Comfortable working in a fast-paced, client-focused consulting environment.

Similar Jobs

More Jobs at Ogc Global

More Finance & Insurance Jobs

Find similar Senior CX Analyst & Project Manager jobs: