Senior Customer Development Manager (Walmart)

Nestle Operational Services Worldwide SA • $90K — $120K *
Rogers, AR 72756In-Person
Retail & Consumer Goods
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in business or related field preferred.
  • At least 7 years sales experience, with a focus on managing strategic FDM customers.
  • Sales experience required in Grocery, Drug, and/or Mass retail channels; Walmart and Sam's Club preferred.
  • Experience in consumer goods and vitamins/supplements is preferred.
  • Proficient in Retail Link and Scintilla.

Responsibilities

  • Lead annual strategic plans with customers to drive category growth and sales.
  • Develop strong relationships across retailer ecosystems.
  • Identify and pursue new growth opportunities through displays, distribution, and initiatives.
  • Collaborate effectively with cross-functional teams like Customer Strategy and Finance.
  • Understand the customer's go-to-market model and competitive position.
  • Educate partners on products, retail goals, and success measures.
  • Deliver impactful customer presentations showcasing innovations and promotional opportunities.

Benefits

  • Dynamic leadership role with significant impact on sales strategy.
  • Opportunities for professional growth and skill development.
  • Collaboration with multiple teams and stakeholders.
  • Engagement with major retail clients like Walmart and Sam's Club.
Full Job Description
POSITION OVERVIEW:

The Senior Customer Development Manager is responsible for the functional management, leadership, and execution of all sales related activities for Walmart and Sam's Club. The individual will support the team with Nestle's Co. systems (Osprey) and with customers systems.

KEY RESPONSIBILITIES:
  • Lead annual strategic plans with customers to drive category growth and sales.
  • Develop winning relationships throughout retailer ecosystems.
  • Identify new opportunities for growth with a strong focus on exceeding performance goals through off-shelf displays, distribution gains, and other growth initiatives.
  • Establish strong, collaborative relationships with internal cross-functional teams, including Customer Strategy, Category Management, Finance, and Demand Planning.
  • Maintain a detailed understanding of the customer's go-to-market model, including key priorities, competitive position, behaviors, and strategies.
  • Educate our business partners on our products, retail goals, and measures of success.
  • Lead and deliver customer presentations that showcase innovation, shelf positioning, promotional opportunities, and other key initiatives.
  • Manage day-to-day business in partnership with customers and internal teams, including item setup, maintenance, e-commerce/omnichannel support, and inventory management.
  • Develop and input accurate monthly forecasts to improve forecast accuracy and efficiencies by tracking shipments, consumption trends, and inventory changes. Proactively identify risks and opportunities that may impact monthly and annual forecasts.


EXPERIENCE AND EDUCATION REQUIREMENTS:
  • Bachelor's degree in business or related field preferred.
  • At least 7 years sales experience is preferred with 4 years managing strategic FDM customers.
  • Sales experience in the Grocery, Drug and/or Mass retail channel(s) is required, Walmart and Sam's Club experience preferred.
  • Experience in consumer goods and Vitamins and supplements is preferred.
  • Prior experience using syndicated data to determine customer needs and establish the most effective pricing and promotional activities that will increase sales and market share for the company and its customers.
  • Proficient in Retail Link and Scintilla.
  • Proficient in MS Office Suite (Word, Excel, Power Point, etc.).


SKILLS:
  • Knowledge regarding Project Management, and experience with setting up and managing projects in a complex, fast-moving environment.
  • Knowledge regarding relationship management, experience and mindset to work with partners in building initiatives that deliver on goals.
  • Ability to manage multiple priorities and multiple brands/categories.
  • High level of organizational skills, good written and oral communication skills.
  • Ability to work independently and meet deadlines.
  • Must be able to multi-task and follow-up when responses are needed.
  • Deep understanding of the assigned Customer and how to develop demand creation plans.
  • The ability to utilize creativity and push beyond the obvious, comfortable going into "unchartered" territory in setting out recommendations and goals.
  • Problem solver with a solutions oriented mindset.
  • Must be a dynamic leader who can push past obstacles and overcome objections.
  • Must be an articulate communicator who can quickly synthesize data.
  • P&L management and strong financial acumen.

About Nestle Operational Services Worldwide SA

Nestle Operational Services Worldwide SA Careers

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Join Nestle Operational Services Worldwide SA’s market-leading team to assist some of the world’s most renowned companies in mastering their operational and sustainability goals. Transform businesses and entire industries with the best minds at Nestle, leveraging a unique position in the marketplace at the intersection of technology, industry expertise, and digital innovation. Collaborate with a global team of business and technology advisors to help clients navigate their operational efficiency and sustainability journey. Engage with the largest group of food and beverage experts in the world—thousands of dedicated professionals.

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Work on wide-ranging projects and harness the unparalleled capabilities, global scale, and joint solution development of Nestle’s powerhouse teams.

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Industry
Food & Beverages
* Ladders Estimates

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