About this opportunity

We are looking for an experienced and strategic Services Sales Support Line Manager to drive growth and pre-sales engagement at Ericsson. You will collaborate with customer units, senior leadership, and cross-functional teams while leading solution managers and technical sales support professionals. This role focuses on improving the pre-sales process by reducing cycle time, increasing win rates, supporting profitability, and minimizing variances from SDP3. You will also help modernize ways of working through AI-enabled automation, standardized services, and simpler quotation processes, allowing the team to focus more on customer-facing, value-driven activities.

What you will do

• Partner with senior leadership to identify new business opportunities and strengthen the existing portfolio.
• Clearly communicate Ericsson's technology and services value proposition.
• Provide pre-sales technical expertise and develop business-focused solutions.
• Lead cross-functional collaboration to improve efficiency and business outcomes.
• Identify cost-saving opportunities and improve productivity.
• Establish performance measures and feedback processes.
• Lead, coach, and align the team with strategic objectives.
• Allocate resources to support business priorities.
• Promote innovation, continuous improvement, and an inclusive team environment.

The skills you bring

• Bachelor's degree in Engineering, Business Administration, or a related field.
• At least 5 years of leadership experience across multiple business functions.
• At least 8 years of experience in business development, strategy, and market analysis.
• Experience in sales and/or solutions, particularly in the Civils portfolio and/or sourcing.
• Strong business judgment, strategic thinking, and customer focus.
• Ability to work effectively in a fast-paced, matrixed environment.
• Experience with planning, business case development, and project management.
• Strong negotiation, networking, and relationship management skills.
• Knowledge of Ericsson's product portfolio and relevant industry standards.
• Excellent communication skills and experience managing relationships with major customers.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Plano (Country/ City)

Job details: Technical & Solution Sales Support

Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.

Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.