Intercom

Senior Creative Writer

Intercom$155K — $186K *
Media
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of copywriting experience, particularly in B2B SaaS or tech
  • Strong portfolio showcasing a mix of innovative concepts and meticulous execution
  • Ability to shift from strategic narrative crafting to detailed editing work
  • Exceptional writing, editing, and proofreading skills with knowledge of AP Style
  • Experience working collaboratively with senior marketing and product teams
  • Adaptability in fast-paced, iterative environments while maintaining quality
  • Demonstrated ability to mentor fellow creatives and remain active in the writing process
  • Familiarity with design tools like Figma and AI tools for improved workflow

Responsibilities

  • Leading copy development for marketing campaigns and product storytelling
  • Creating bold and concise copy for diverse formats such as ads and video scripts
  • Translating complex product details into appealing, customer-focused narratives
  • Collaborating with marketing teams to establish cohesive messaging
  • Maintaining high creative standards for tone and clarity in written content
  • Mentoring junior writers by providing feedback and guidance
  • Effectively presenting and advocating for creative concepts to senior stakeholders

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews that recognize outstanding performance
  • Unlimited access to advanced AI tools for creativity and improvement
  • Flexible paid time off policy to encourage work-life balance
  • Paid parental leave program for new parents
  • 401k plan with matching contributions
  • Bicycle storage in-office for eco-friendly commuters
  • Engaging employee events for team building and camaraderie
Full Job Description
What's the opportunity?

We're looking for an exceptional Staff Creative Copywriter to join the Fin Creative Studio - a strategic storyteller and creative leader who can elevate how we communicate our brand, products, and vision across every touchpoint.

This is a pivotal role for a seasoned creative who can move seamlessly between hands-on writing and high-level concepting, influencing messaging across marketing, brand, and product initiatives. You'll work closely with creative leadership, brand strategists, designers, and marketers to shape ideas that resonate globally.
What will I be doing?
  • Leading creative copy development across campaigns, launches, and storytelling initiatives that bring Fin's brand and products to life
  • Crafting clear, concise, and bold copy for a wide range of formats, including brand campaigns, paid media, landing pages, product marketing, video scripts, and internal comms
  • Translating complex product and technical information into compelling, benefit-driven narratives that inspire customers and differentiate Fin in the market
  • Partnering closely with brand and product marketing teams to define messaging strategy and ensure consistency across channels and campaigns
  • Driving creative excellence; setting the standard for tone, clarity, and quality across the creative studio
  • Guiding and mentoring other writers (including freelancers and in-house contributors), providing direction, feedback, and hands-on editing
  • Presenting and defending creative ideas to senior stakeholders with clarity, confidence, and strategic reasoning
What skills do I need?
  • 10+ years of copywriting experience, ideally including B2B SaaS or tech
  • A portfolio that blends conceptual range with craft mastery, from big brand ideas to crisp, tactical executions
  • Strategic and creative thinking; the ability to zoom out to shape narrative frameworks, then zoom in to perfect every word
  • Expert-level writing, editing, and proofreading skills with deep knowledge of AP Style and UX writing best practices
  • Experience influencing and collaborating with senior creative, marketing, and product stakeholders
  • Comfort navigating highly iterative, fast-moving environments, balancing speed with excellence
  • Proven ability to mentor and inspire other creatives while remaining hands-on
  • Familiarity with design collaboration tools such as Figma, and appreciation for writing to design
  • Familiarity or experience working with AI tools like Claude, Chat GPT, Claude Code etc. to help streamline process and collaborate with teams
Benefits

We are a well-treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us!
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for employees, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $155,700 - $186,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

About Intercom

Intercom is a customer messaging platform that enables targeted communication with customers on your website, inside your web and mobile apps, and by email. Intercom's products include a live chat system, a customer data platform, and a suite of messaging tools that enable businesses to communicate with their customers in a personalized way. Intercom was founded in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett. The company is headquartered in San Francisco, California, and has additional offices in Dublin, London, Chicago, and Sydney.
Learn more about Intercom
Industry
Founded
2011

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