Job Title: Senior Coordinator – Customer Returns

Working Pattern: Onsite

Working location: Brownstown, MI

Relocation assistance is not available for this position.

Position Summary

The Senior Coordinator - Customer Returns is the operational owner of the spare parts returns process for the Americas, ensuring that customers receive timely, accurate credits and that every return is handled with precision and professionalism. This role sits at the intersection of After Sales, Logistics, and Quality - managing the end-to-end returns workflow from eligibility tracking and inspection through system reconciliation and continuous improvement. As a key customer-facing role within the Brownstown operations team, the Senior Coordinator plays a direct role in protecting customer satisfaction and maintaining the high service standards Rolls-Royce Power Systems is known for.

What you will be doing

• Own the end-to-end customer returns process for the Americas - manage return eligibility, track open returns and expiration dates, create packing slips, coordinate ID creation for internal and external users, and ensure customers receive accurate credits in a timely manner.
• Lead cross-functional coordination - serve as the primary liaison between Parts Sales, Order Administration, Material Planning, FICO, Purchasing, Warehouse, and Quality teams to facilitate communication, problem identification, and resolution throughout the returns process.
• Conduct quality inspection and claim validation - visually inspect returned parts, coordinate with Quality to determine claim validity and material disposition, create inspection reports, and maintain discrepancy reports to monitor transactions and rejections by customer.
• Maintain system accuracy and reporting - record and report return transactions in corporate systems, correct material number and posting errors, prepare customer-facing service letters, and produce regular reports on return activity and performance.
• Drive continuous improvement and compliance - audit return processes for efficiency and customer satisfaction, lead CI initiatives, instruct customers and distributors on returns systems and processes, and promote a culture of compliance in all areas of responsibility.

Basic Requirements:

• Associate's degree in Business, Engineering or Supply Chain with 4+ years of experience in After Sales, Logistics, and/or Quality, OR
• Bachelor's degree in Business, Engineering, or a Supply Chain with 2+ years of experience in After Sales, Logistics, and/or Quality, OR
• Master's degree in Business, Engineering, or Supply Chain, OR
• JD/PhD in Business, Engineering, or Supply Chain, OR
• 6+ years of experience in After Sales, Logistics, and/or Quality in lieu of a degree
• In order to be eligible for consideration, you must be a U.S. Citizen or U.S. Permanent Resident. Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Preferred Requirements:

• Knowledge of internal combustion engines, electronics, and logistics processes.
• Hands-on experience with SAP in an After Sales, Logistics, or Quality environment.
• Experience managing spare parts returns, including return eligibility tracking, quality inspection, claim validation, and credit processing in a manufacturing or industrial after sales environment - ideally with knowledge of RRPS/mtu products, policies, and procedures.
• Strong data management and reporting skills, with proficiency in MS Office Suite (Excel, Access, Word) and experience maintaining accuracy across corporate systems including SAP; detail-oriented with a commitment to system integrity and documentation compliance.
• Demonstrated ability to coordinate cross-functionally across Logistics, Quality, Finance, and Customer Service teams, with experience training customers, distributors, and internal staff on returns processes and systems.
• Proven ability to identify process inefficiencies and lead continuous improvement initiatives independently, with strong organizational skills and the ability to manage multiple concurrent priorities in a fast-paced, customer-facing environment.

Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalisation and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.

Our vision is to ensure that the quality and dynamism that shaped our history continues into our future. It’s a bold pursuit, and we never stop striving to go further, faster, and better. We lead progress, creating the technologies that move us forward. If you’re driven to grow, to learn, and to make a lasting difference, this is where you belong.

Infinite Potential

Closing date:  August 21, 2026

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.