Join our team and what we'll accomplish together

Help 9 million plan members stay connected to the benefits they depend on.

TELUS Health Retirement and Benefits Solutions has been delivering automated administration and support for nearly 30 years - managing pension and benefits plans for corporations, government organizations, and multi-employer plans across Canada and the United States.

Our post-implementation support team is the backbone of that promise. We don't just process tickets; we solve the technical and operational challenges that keep our clients and their members connected to critical resources. We're looking for a Senior Consultant, Administrative Solutions who combines technical expertise with a genuine passion for mentoring others and improving how we serve our clients.

In this role, you'll own database solutions, mentor a talented technical team, and collaborate with colleagues across Health & Welfare plan administration and implementation. You'll work with cutting-edge platforms like our Ariel administration system, tackle complex data challenges, and help eliminate the friction that prevents members from accessing the Health & Welfare portal and other critical resources.

If you thrive in solving technical problems, love helping colleagues grow, and want to make a tangible impact on how millions of people access their benefits, let's talk.

What you'll do

Database Solutions & Reporting

You'll be the go-to person for designing and building data solutions that power client operations. Your week might include:

• Developing SQL queries and reports to solve real-world client challenges
• Building automated reporting solutions using SQL Server Integration Services (SSIS) so the team can focus on higher-value support
• Creating self-service reports with SQL Server Reporting Services (SSRS) that empower clients and internal users
• Preparing ad hoc analyses and supporting data clean-up initiatives that improve data quality

Process Improvement & Problem-Solving

You'll identify opportunities to work smarter, not harder. You'll collaborate with business partners to understand their challenges, then design automated solutions that streamline workflows and improve standard operating procedures. You'll be the person who asks "Why do we do this manually?" and then builds the solution that saves hours each week.

Team Leadership & Mentoring

As a senior voice on the team, you'll mentor colleagues in troubleshooting complex technical challenges, developing their expertise in database solutions and client communication. You'll manage ticket queue priorities, ensure adherence to incident and deliverable SLAs, and maintain quality control across team deliverables. You'll help your teammates grow technically while supporting them through challenging client situations.

Documentation & Communication

You'll create clear technical and user documentation for procedures and technologies, ensuring knowledge is accessible to the whole team. You'll respond to requests from the administration team, clients, and internal stakeholders - translating complex technical concepts into language that resonates with non-technical audiences.

What you bring

Must-Have Technical Skills

• Strong expertise with SQL (on-demand query tools, database architecture, query optimization)
• Hands-on experience with SSRS (SQL Server Reporting Services) or similar web-based reporting applications
• Proficiency in Microsoft Excel and Access for data analysis and reporting
• Solid understanding of Microsoft Office suite fundamentals

Must-Have Experience

• 3+ years in a data reporting role, database support role, or customer support environment with technical problem-solving responsibility
• Proven experience with ticketing/incident management systems
• Track record of explaining complex technical concepts to non-technical audiences

Must-Have Qualities

• Excellent written and verbal communication skills
• Strong customer service orientation and commitment to supporting colleagues and clients
• Exceptional analytical and problem-solving abilities
• Ability to prioritize effectively, meet deadlines, and juggle multiple projects without losing quality
• Self-motivated and able to work independently and collaboratively
• Detail-oriented with creativity in approaching solutions
• Quick learner with genuine enthusiasm for new technical challenges

Nice to Have

• Experience in Health & Welfare, benefits administration, or pension services industry
• Background leading or mentoring technical team members
• Familiarity with data visualization tools
• Knowledge of agile methodologies or experience working in agile environments
• Experience with SQL Server Integration Services (SSIS)
• Background in a customer-facing support role

Salary Range: $ 80,000 - $110,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS Health offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more...

Job Type: This is for a current vacancy.