Work Shifts

9:00 A.M - 5:00 P.M

Duties & Responsibilities

Purpose of Position:

Under direction, with broad latitude for the exercise of independent judgment and ingenuity serves as expert consultant and advisor on complex data processing problems; participates broadly in the design of computer based information systems under development or to be developed with particular emphasis on the feasibility of major projects, benefits to be derived from systems' implementation, costs of development and operation, and with attention to the orderly development of particular systems, interfacing with other systems to accomplish an effective degree of integration.

In the area of Computer Operations provides the technical support and operations management of the NYC Health + Hospitals MIS Computer Center over a 24 hour/7 day operation week.

In the Network Services area participates in the planning and implementation of Network Services with an emphasis on remote site preparation and participates in the operation of the Network Control Center helping to resolve complex network and telecommunications problems.

Essential Duties and Responsibilities:

Application Programming and Systems Engineering Disciplines
1. Recommends alternative approaches for users concerning aspects of data processing system design and selection of systems for computerization and processing of management information data, statistics, reports, etc.
2. Develops design for feasibility studies and participates in analyses of project requests from user departments within NYC Health + Hospitals.
3. Recommends programs, practices, and standards to facilitate uniform application of electronic data methods and their correlation with other units and regulatory jurisdictions.
4. Maintains a high-level of technical competence with particular regard to latest E.D.P. technology, methodology and applications of computer and related devices in the field of health care and management information systems.
5. Performs in-depth investigation and analysis to identify and resolve processing problems associated with the systems, programs, and machine utilization.
6. Selects computer, communications and peripheral equipment to meet the specifications of Department's projected requirements and workloads based upon considerations of cost, performance specifications, demonstrations of performance, vendor support, ease of operation, maintenance and other technical factors.

Network Services
1. Plans and assists in the coordination of network equipment at remote user sites.
2. Supervises the assignment of network technicians in support of problem resolutions and remote site
installation.
3. Recommends standards and procedures for the uniform application of data communications methods
and interfaces.
4. Interfaces with communications carrier (NY Telephone, AT&T, Northern Telecom, Telecom Plus ROLM,
etc.) to coordinate service and problem resolution issues.

Minimum Qualifications
1. A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and
2. Five (5) years of progressive, responsible experience in the field of data processing, computer systems and applications.
Operations Specialty requires supervisory experience (5 years).
Network Services requires a telecommunications background and experience.
3. Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques; or
4. A satisfactory equivalent combination of training, education and experience.

Department Preferences

Knowledge, Skills, Abilities and other Requirements:

• Knowledge of Clairvia and/or ORACLE Scheduling System
• Proficient in MS Office applications (Excel, Word, PowerPoint, Project, Visio etc.).
• Implementation of other Oracle Cloud modules
• Successfully completed and/or involved in at least one full life-cycle ORACLE Scheduling implementation and/or upgrade.
• Previous experience interfacing ORACLE to Epic/Point Click Care is a plus.
• Experience in PeopleSoft HR is a plus
• Strong analytical, problem-solving and troubleshooting skills with ability to identify problems and determine corrective actions.
• Effective collaboration and communication skills as well as an ability to handle multiple assignments in a timely manner with minimal supervision.
• Ability to prioritize work and promptly resolve or escalate when necessary
• Healthcare Experience is a plus
• Prior Scheduling implementation experience is required
• Healthcare background preferred

Benefits

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.