What you’ll be doing

As the Senior Consultant, Business Enablement & Governance, reporting into the Director, Business Enablement & Governance, you’ll lead the management of material, systemic and emerging risks across the Enterprise Channels line of business. You’ll develop and implement integrated control improvement solutions across all products and distribution channels. You’ll manage key controls to mitigate operational exposures and potential losses. You’ll provide support of CIBC’s Control Framework to ensure compliance to regulatory, legislative and operational requirements, including the efficient and effective management of deficiency remediation. You’ll act as the key relationship manager for the business.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Risk Assessment & Remediation – You will work closely with the LOB partners to proactively identify risk exposures and control gaps, to analyze and synthesize risk exposures, operational losses, root causes and control gaps and determine materiality. You will propose recommendations to mitigate risk exposures/control gaps. You will lead the Incident Reporting investigation and Change Initiative Risk Assessment (CIRA) process, ensuring all material risks are identified and compliant to the CIBC CIRA policy and process. You will manage all deficiencies for the LOB, ensuring closure dates are met and no deficiencies go past due. You will lead the implementation of remediation plans for targeted control gaps/special projects.

• Risk Consulting – You will lead the completion of all CIBC Control Framework requirements. Acting as the risk and control Subject Matter Expert (SME) providing expert advice to LOB partners. Leading all internal audits, compliance exams for the business.  Provide ongoing management of self-assessment processes. Participating in larger more complex business, governance and regulatory projects to identify risk and control issues, recommend solutions and develop control requirements.

• Control Framework Execution – You understand and communicate the Control Framework requirements to LOB partners to ensure they understand and are aware of accountabilities. You lead the completion of all requirements including: Risk and Controls Self-Assessment (RCSA), Scenarios, Deficiency Management, Key Risk Indicators, Incident reporting, Regulatory Compliance Incident (RCIs) reporting, etc. You act as the SOX Officer/Maintenance Officer (SOMO) for Operational Process Controls (OPC) and Regulatory Compliance Management (RCM) controls. You develop and recommend new/changes to Key Accountabilities and Responsibilities (KAR) and formal key Control and Non-Key Control testing programs. You develop reporting and summarize control testing results in preparation for LOB/Executive reviews and sign-off processes.

• Analytical – Proactively identify risk exposures and control gaps. Analyze and synthesize risk exposures, operational losses, root causes and control gaps. Proactively assess and recommend self-assessed deficiencies. Propose recommendations to mitigate risk exposures and control gaps.

• Relationship Building/Management – You will manage key relationships and collaborate with business partners, 2nd and 3rd lines of defense for all matters relating to operational risk. You will manage relationships at peer or director level, as well as project/initiative managers within the assigned Lines of Business (LOBs). You will represent Business Controls on key business initiatives.

Who you are

• You can demonstrate experience. In business controls, governance, operational risk, internal audit, compliance, process improvement, and/or process engineering. Experience in Enterprise Channels Contact Centre LOB within the banking sector with a deep understanding of key businesses and processes is an asset.

• You can demonstrate knowledge. You have extensive knowledge of risk management principles, practices, policies and procedures. You understand and have the ability to communicate the Control Framework requirements (Risk & Controls Self-Assessments, Scenarios, Deficiency Management, Incident Reporting, Regulatory Compliance Incidents, Key Risk Indicators) to LOB partners to ensure awareness, understanding of accountabilities.

• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You communicate detailed information in a meaningful way.

• You understand that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

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