Dell

Senior Consultant, Account Services Management - Springfield, Ohio

Dell$170K — $220K *
US-Anywhere
+ 2 other locationsRemote
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Willingness to travel regionally as business needs fluctuate.
  • Strong experience with contract interpretation and risk assessment for large-scale infrastructure deals.
  • Deep understanding of AI workloads and PowerEdge platforms.
  • Ability to translate technical requirements into scalable support strategies.
  • Strong project management and communication skills influencing stakeholders.

Responsibilities

  • Lead AI server deal execution and governance ensuring compliance and risk management.
  • Advise teams and customers on deployment and performance best practices as an SME.
  • Develop repeatable frameworks and delivery models for AI server support.
  • Partner with cross-functional teams to improve processes and customer outcomes.
  • Ensure operational excellence through complex problem resolution and technology updates.

Benefits

  • Comprehensive health support and benefits package.
  • Access to professional development and training resources.
  • Opportunities for regional travel and field experience.
  • Flexible work arrangements to support work-life balance.
Full Job Description
Job Description

Solution Support as a Service (SSaaS) for PowerEdge XE Support, Customer Delivery Executive (CDE)

Join us to do the best work of your career and make a profound social impact as a Customer Delivery Executive in our Solutions Support as a Service team supporting PowerEdge XE servers in Springfield, Ohio.

What you'll achieve

The ISG Remote Support team is seeking PowerEdge AI Customer Delivery Executives to lead two critical initiatives: the AI Server Support Launch Team and the development of the AI Server Operational Tiger Team Playbook. These roles are pivotal in orchestrating activities across a complex AI server pipeline, managing high-value deals, and ensuring seamless end-to-end operations for both customers and internal stakeholders.

Responsibilities

You will:
  • Lead AI server deal execution & governance: Align SOWs/SLAs with delivery capabilities, ensure compliance, manage risk, and oversee escalations
  • Act as AI infrastructure SME: Advise teams and customers on deployment, optimization, and performance best practices
  • Standardize and scale operations: Develop repeatable frameworks, playbooks, and delivery models for AI server support
  • Drive cross-functional collaboration & innovation: Partner with support, engineering, sales, logistics, and field teams to improve processes, products, and customer outcomes
  • Ensure operational excellence & customer success: Lead reviews, resolve complex escalations, implement corrective actions, and stay current on emerging technologies


Qualifications

Essential Requirements
  • Travel & flexibility: Willingness to travel regionally as business needs fluctuate
  • Deal governance expertise: Strong experience with contract interpretation, SOW management, and risk assessment for large-scale infrastructure deals
  • AI & infrastructure knowledge: Deep understanding of AI workloads, GPU/server architecture, and enterprise infrastructure (servers, storage, networking, cloud), including PowerEdge platforms
  • Operational & delivery leadership: Ability to translate technical requirements into scalable support strategies and manage complex service engagements using ITSM principles
  • Customer & communication strengths: Strong project management, analytical thinking, and communication skills to influence stakeholders and drive successful outcomes

Qualifications
  • Deep technical expertise in AI product, work cases, and infrastructure. With 8-12 years of experience in technical customer support or account management, ideally supporting high-value technology clients across diverse sectors
  • Preferred certifications: Project Management (e.g., PMP), ITIL, or Dell-specific product certifications
  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Valid driver's license required
  • Willingness to travel periodically to customer sites for escalations or hands-on data center training

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $170,000 - $220,000

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com.

About Dell

EMC2 provides critical engineering services for municipal and commercial setors. They delivers geotechnical engineering related to soil behavior and soil properties, as well as recommendations of design parameters and design of structures considering soil-structure interaction. Their services include geotechnical analysis and design, field exploration, testing and construction observation services.

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Learn more about Dell
Size
133,000 employees
Market Cap
$28.2 billion
Industry
Net Income
$3.2 billion
Founded
2012
5 Year Trend
+10.2%
Revenue
$94.2 billion
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