Fiserv

Senior Client Support Professional

Fiserv$75K — $95K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years in client support or service delivery within financial services
  • 4+ years troubleshooting client issues and managing escalations
  • 4+ years documenting issues and coordinating resolutions across teams
  • Proficiency with ticketing and case management tools

Responsibilities

  • Investigate complex client support issues related to leasing products
  • Manage escalated cases from Tier 1 support to resolution
  • Communicate case status and service impacts to clients and stakeholders
  • Collaborate with product and technology teams to troubleshoot defects
  • Monitor support queues and improve response times
  • Create and maintain documentation and knowledge articles
  • Identify support trends and recommend process improvements

Benefits

  • Fuel Your Life program for overall well-being
  • Paid holidays and generous time away
  • No-cost mental health support
  • Living Proof program recognizing extra efforts
  • Eight Employee Resource Groups to foster collaboration
  • Extensive professional development opportunities
  • Retirement planning and employee stock purchase plan
  • Comprehensive insurance options from day one
  • Tuition assistance and reimbursement
  • Paid parental, caregiver, and military leave
Full Job Description
Job Title
Senior Client Support Professional

About Your Role:
As a Senior Client Support Professional, you will provide advanced support for leasing-focused client issues, helping to resolve complex inquiries and service requests across products, platforms, and operational processes. You will work closely with clients, Tier 1 support, product, operations, and technical teams to diagnose issues, manage escalations, and improve service outcomes. Your work helps maintain client confidence, service continuity, and operational accuracy by taking an account manager, hands-on approach.

What You'll Do:
  • Investigate and resolve complex client support issues related to leasing products, workflows, transactions, and platform functionality
  • Manage escalated cases from Tier 1 support by identifying root causes, documenting findings, and driving issues through resolution
  • Communicate case status, resolution steps, and service impacts to clients and internal stakeholders through clear and timely updates
  • Partner with product, technology, and operations teams to troubleshoot defects, validate fixes, and support issue remediation
  • Monitor support queues, service-level commitments, and case trends to prioritize work and improve response and resolution times
  • Create and maintain case documentation, knowledge articles, and process updates to support consistent service delivery and issue prevention
  • Identify recurring support themes and recommend process, training, or system improvements based on case data and client feedback


Experience You'll Need to Have:
  • 4+ years of experience in client support, customer operations, or service delivery within financial services, payments, lending, leasing, or a related regulated environment
  • 4+ years of experience troubleshooting client issues, managing escalations, and resolving cases using defined service-level agreements and case management processes
  • 4+ years of experience documenting issues, analyzing root causes, and coordinating resolution across business, operations, and technical teams
  • Experience using ticketing, case management, and knowledge management tools to track incidents, document outcomes, and support recurring issue resolution


Experience That Would Be Great to Have:
  • Experience communicating technical or process-related issues to client and internal audiences in a clear, action-oriented manner
  • Bachelor's degree or higher in business, finance, information systems, or a related field, or an equivalent combination of education, related experience, and/or military experience
  • Experience supporting leasing products, lease servicing operations, or equipment finance workflows
  • Experience working with incident management, problem management, or service management frameworks
  • Experience identifying support trends and using reporting to recommend operational improvements

Sponsorship:
  • You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.


Benefits at Fiserv:
  • Fuel Your Life program to support physical, financial, social, and emotional well-being
  • Paid holidays and generous time away policies
  • No-cost mental health support through Employee Assistance Programs
  • Living Proof program to recognize your peers' extra effort with points used for rewards
  • Eight Employee Resource Groups to foster a collaborative culture
  • Unparalleled professional growth with training, development, and internal mobility opportunities
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan
  • Medical, dental, vision, life, and disability insurance options available day one
  • Tuition assistance and reimbursement program
  • Paid parental, caregiver, and military leave


This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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