ABOUT THE OPPORTUNITYKHAITE is looking for an experienced and client-focused
Senior Client Advisor to join our team for our new store opening in
Bal Harbour. This role is ideal for a luxury retail professional who excels at cultivating long-term client relationships, delivering personalized service, and serving as a brand ambassador.
The Senior Client Advisor is responsible for driving sales, cultivating lasting client relationships, mentoring fellow team members, and serving as a brand ambassador by delivering an elevated in-store experience that reflects KHAITE's commitment to craftsmanship and elevated service.
ESSENTIAL DUTIES & RESPONSIBILITIESClient Experience & Sales
- Deliver an exceptional luxury client experience through personalized styling, relationship building, and thoughtful clienteling.
- Develop and maintain a strong personal client book, driving repeat business and long-term loyalty.
- Achieve and exceed individual sales goals and key performance metrics.
- Demonstrate expert product knowledge across ready-to-wear, handbags, footwear, and accessories.
- Anticipate client needs and provide styling recommendations tailored to each individual's lifestyle and preferences.
- Proactively reach out to clients regarding new arrivals, exclusive collections, events, and special services.
- Execute appointments, wardrobe consultations, and virtual selling opportunities as appropriate.
- Manage client consignments in accordance with company policies, including coordinating product requests, tracking shipments, ensuring timely follow-up, and delivering a seamless end-to-end client experience.
Brand Representation
- Serve as a brand ambassador by embodying KHAITE's values and aesthetic in every client interaction.
- Maintain a luxury boutique environment that reflects the highest visual merchandising and operational standards.
- Support store events, trunk shows, and VIP experiences to strengthen client relationships and community engagement.
Leadership & Team Support
- Lead by example in delivering exceptional service and sales performance.
- Coach and support Client Advisors by sharing best practices in selling, styling, and client development.
- Foster a collaborative, positive, and inclusive team environment.
- Assist leadership with onboarding and training new team members.
- Act as a floor leader in the absence of store management when needed.
- Maintain expert knowledge of KHAITE's collections, materials, craftsmanship, and brand story while actively participating in and contributing to ongoing product knowledge and training initiatives.
- Champion product knowledge within the team by reinforcing key storytelling moments to elevate the client experience.
Operations
- Support daily operational responsibilities, including opening and closing procedures.
- Assist with inventory management, cycle counts, replenishment, and stock organization.
- Accurately process sales transactions, returns, exchanges, and omnichannel orders.
- Ensure compliance with company policies and operational procedures.
SKILLS & REQUIREMENTSInterpersonal Skills:
- Action oriented; drive for results
- Passion for styling, fashion, and delivering exceptional customer experiences
- Strong interpersonal, communication, and relationship-building skills
- Experience mentoring or leading peers is preferred
- Highly organized with excellent attention to detail
- Comfortable working in a fast-paced, entrepreneurial environment
Education/Experience:
- 4-7 years of luxury retail sales experience, preferably in ready-to-wear or luxury fashion
- Demonstrated success achieving and exceeding sales goals in a client-driven environment
- Proven ability to develop and maintain a high-performing client book
- Familiarity with luxury clienteling tools and CRM platforms
- Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays
- Foreign Languages a plus
- Existing network of clientele in the local market is highly preferred
Please note: This job description does not list all the duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.
OUR VALUES- Creativity ~ We are always imagining, never imitating.
- Integrity ~ We do the right thing.
- Kindness ~ We value people and their ideas, so we act and speak with compassion.
- Agility ~ We move with intention, flexibility, and speed to stay ahead.
- Tenacity ~ We are insatiable. Our drive is relentless.
WE OFFERThe rate of pay offered will be dependent upon the candidates' relevant skills and experience. Other benefits include medical, dental, and vision programs, a company bonus plan, employee discounts and perks, a 401k plan with employer match, and other ancillary benefits.
