We are currently seeking a Senior Change Manager to join our team in Ottawa, Ontario (CA-ON), Canada (CA).
Job Responsibilities:
- Analysis and development of business "critical success factors ", architecture requirements design, process development, process mapping, and training.
- Lead functional staff to define business strategy and processes in support of transformation and change management activities.
- Support projects in capturing impact of changes on clients and workforce.
- Engage and enable the organization to implement solutions by providing practical and actionable' tools and templates.
- Participate in change impact analysis and change management activities.
- Work with the target community to ensure alignment, correct skills and experience to enable the change.
- Coordinate development of training and coordination with stakeholders.
- Assist client in planning and implementing the change.
- Develop evaluation frameworks and monitor and evaluate performance once change has been implemented.
- Create presentations and presents to various stakeholders and facilitate meetings and discussions.
- Conducting change readiness assessments and providing recommendations to clients for addressing pain points.
- Developing communications products to further change management requirements and adapting those materials to diverse audiences.
- Facilitating stakeholder discussions, identifying business processes improvements and successfully implementing the improvements.
- Managing client expectations, providing consultative advice, guidance and coaching, and developing consensus.
- Conducting performance monitoring of change management activities.
Mandatory Qualifications:
- Must have 10+ years of experience within the last 12 years working as a Change Management Consultant/ Change Manager.
- Must have 5+ years of experience within the past 10 years managing change management activities for IT projects within an environment with at least three different types of user groups (e.g. departmental, non-government, individual citizens, other government departments, agencies).
- Must have 5+ years of experience, in the last 10 years, working for a Federal or Provincial Government Department/Agency.
- Must have 2+ years of experience conducting Organizational Change Management activities in support of an ITSM Tool implementation or upgrade project, working with BMC software/tools/ applications/solutions/products.
- Must have 1+ years of experience utilizing GCdocs (the GC's preferred Electronic Document and Records Management Solution).
- Must hold a professional accreditation in Change Management (e.g. (Association of Change Management Professionals (ACMP) Certified Change Management Professional, Change Management Institute (CMI) Accredited Change Manager (Foundation or Master level)]; or has attended a Qualified Education Provider program in Change Management (as defined by ACMP) or a CMI endorsed course with a minimum of twenty hours of instruction (e.g. Prosci Change Management).
- Must hold a Canadian Federal Clearance at the Secret level.
