CapTech Consulting

Senior Change Management Consultant

CapTech Consulting • $110K — $130K *
Philadelphia, PA 19120In-Person
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years experience in enterprise-scale change management in large organizations.
  • Demonstrated growth within the Organizational Change Management discipline.
  • Ability to produce high-quality deliverables and training materials for clients.
  • Knowledge of PROSCI and other change management methodologies.
  • Strong written and verbal communication skills across organizational levels.

Responsibilities

  • Focus on the human aspect of change within business processes and technologies.
  • Act as a trusted advisor by understanding client challenges and environments.
  • Develop AI-informed change management strategies with clear success metrics.
  • Design data collection strategies to measure change outcomes effectively.
  • Facilitate client engagements to leverage AI insights for decision-making.
  • Analyze data to generate evidence-based findings and recommendations.
  • Identify risks associated with changes and devise proactive response strategies.
  • Create AI-enabled learning strategies that meet adult learning principles.
  • Lead training activities to equip instructors with effective tools and content.
  • Engage with sponsors and leadership to translate insights into actionable narratives.
  • Leverage AI-supported analysis for optimal organizational design.

Benefits

  • Flexible work environment promoting work-life balance with remote options.
  • Customizable career progression opportunities to align with personal skills and passions.
  • Learning & Development support including certification and tuition assistance.
  • Mental health support via Modern Health platform for employees and families.
  • Inclusive fertility and family-planning benefits through Carrot Fertility.
  • Fringe stipend program for personalized lifestyle benefits.
  • Diversity and inclusion initiatives through Employee Resource Groups.
  • Engagement in philanthropic projects for community support.
  • 401(k) Matching with no vesting period to support financial well-being.
Full Job Description
Job Description

Specific responsibilities for the Sr. Organizational Change Management Consultant position include:
  • Focus on the people side of change, including changes to business processes, systems, technologies, and AI-enabled solutions, ensuring adoption and value realization from technology initiatives.
  • Quickly become familiar with client business challenges, technologies, and AI use cases to understand the environment for change and act as a trusted advisor to client stakeholders while leading enterprise change efforts.
  • Develop comprehensive, AI-informed change management strategies encompassing communication, sponsorship, stakeholder engagement, learning, and measurement, with clear dependencies and success metrics defined.
  • Design AI-supported data collection approaches (e.g., surveys, readiness assessments, sentiment analysis, adoption and usage metrics)defining measurement strategies, dependencies, and success criteria tied to change outcomes.
  • Facilitate client interactions (e.g., stakeholder interviews, leadership meetings, design sessions, and workshops), incorporating AI-enabled insights, synthesized themes, and scenario analysis to accelerate decision-making and alignment.
  • Analyze qualitative and quantitative data using AI-assisted techniques to develop evidence-based findings, insights, and recommendations that inform change strategies, risk mitigation, and leadership actions.
  • Identify people, readiness, and adoption risks associated with business and changes, and develop proactive response strategies informed by risk modeling and trend analysis.
  • Design and develop AI-enabled learning strategies utilizing appropriate mechanisms (e.g., simulations, self-paced learning, adaptive learning paths, assessments, and exams), ensuring alignment to adult learning principles and measurable learning outcomes.
  • Lead adult learning activities, including Train-the-Trainer programs, while enabling instructors and leaders to effectively use learning tools and content.
  • Interact and engage with Sponsors and Senior Leaders, translating AI-driven insights into clear change narratives, sponsorship actions, and leadership messaging.
  • Facilitate role and organizational design by leveraging AI-supported workforce analysis, role clarity models, and dependency mapping to define optimal structures, roles, and capabilities required for future-state operations.
  • Lead and mentor OCM team members, ensuring quality, consistency, and ethical use of AI-enabled tools in the development of change deliverables.


Qualifications
  • 10+ years experience delivering enterprise-scale change management within large organizations.
  • Demonstrated progression and growth within the OCM discipline through past career experiences.
  • Proven ability to produce and own high quality deliverables that meet client needs, including strategic communications and training materials.
  • Knowledge and application of PROSCI and other change management methodologies and tools.
  • Excellent written and verbal communication that is effective to all levels in an organization.


Additional Information

We want everyone at CapTech to be able to envision a lasting and rewarding career here, which is why we offer a variety of career paths based on your skills and passions. You decide where and how you want to develop, and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way. Alongside our suite of traditional benefits encompassing generous PTO, health coverage, disability insurance, paid family leave and more, we've launched extended benefits to help meet our employees' needs.
  • CapTech is committed to providing a flexible work environment and helping our employees achieve a work-life balance that suits their individual needs. Employees must be available to work onsite in a client location or a CapTech office as requested. We allow CapTech employees to work remotely when compatible with CapTech and client needs.
  • Learning & Development - Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths
  • Modern Health -A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life's ups and downs
  • Carrot Fertility -Inclusive fertility and family-forming coverage for all paths to parenthood - including adoption, surrogacy, fertility treatments, pregnancy, and more - and opportunities for employer-sponsored funds to help pay for care
  • Fringe -A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them - ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more
  • Employee Resource Groups - Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations
  • Philanthropic Partnerships - Opportunities to engage in partnerships and pro-bono projects that support our communities.
  • 401(k) Matching - Generous matching and no vesting period to help you continue to build financial wellness

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About CapTech Consulting

CapTech is a national IT management consulting firm that partners with some of the world's most successful companies to achieve their strategic and operational objectives. CapTech's services include management consulting, digital transformation, technology strategy, data and analytics, custom application development, and IT transformation. The company was founded in 1997 and is headquartered in Richmond, Virginia. CapTech has offices in several cities across the United States, including Atlanta, Boston, Charlotte, Chicago, Columbus, Denver, Houston, Los Angeles, New York, Philadelphia, and Washington, D.C.
Learn more about CapTech Consulting
Size
1,000 employees
Industry
Information Technology
Founded
1997
* Ladders Estimates

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