Zendesk

Senior Backend Software Engineer, Solve Voice

Zendesk$145K — $217K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of production software development with a strong emphasis on backend engineering.
  • Experience with real-time or event-driven systems such as WebRTC or SIP.
  • Proficient in Python or similar backend programming languages, and async architectures.
  • Hands-on experience with real-time systems including WebRTC, WebSockets, and telephony protocols.
  • Strong debugging and system optimization skills focused on latency and reliability.

Responsibilities

  • Design and implement backend services for real-time voice conversations, enhancing latency and reliability.
  • Build integrations for telephony, WebRTC, real-time audio processing, and AI/speech services.
  • Develop end-to-end product features across backend systems and user-facing interfaces as needed.
  • Enhance platform performance through monitoring, autoscaling, and recovery strategies.
  • Tackle challenges in real-time interactions like turn-taking and responsiveness.
  • Collaborate with product and design teams to create polished, human-like voice experiences.

Benefits

  • Work alongside innovative teams focused on cutting-edge voice AI technologies.
  • Engage in cross-functional collaboration that enhances your skill set and product impact.
  • Potential for bonuses and additional incentives related to performance and project success.
Full Job Description
Job Description

Senior Full Stack Engineer, Solve Voice

We’re seeking a Senior Full Stack Engineer to build the real-time voice AI product that makes live conversations feel natural and reliable. Your work will reduce latency, improve conversation flow, and make voice interactions an effective channel for AI-driven support.

What you’ll be doing
  • Design and implement backend services powering real-time voice conversations, focusing on latency, reliability, and observability.

  • Build integrations for telephony, WebRTC, real-time audio processing, and external AI/speech services.

  • Ship end-to-end product features across backend systems and user-facing web experiences when required.

  • Improve platform reliability and performance: monitoring, tracing, autoscaling, and failure recovery.

  • Address real-time interaction challenges such as turn-taking, interruptions, responsiveness, and graceful handoff to humans.

  • Partner with product and design to deliver voice experiences that feel polished and human.

What you bring to the role

  • Solid backend fundamentals with experience designing APIs, async systems, and scalable integrations.

  • Hands-on experience with real-time systems (WebRTC, WebSockets) or telephony protocols.

  • Product-driven engineering mindset — you ship user-facing features and care about UX quality.

  • Ability to debug and optimize latency and reliability issues in production systems.

  • Enjoys cross-functional collaboration with product, design, and ML/speech teams.

Basic qualifications

  • 3+ years building production software, with significant backend engineering experience.

  • Experience with real-time or event-driven systems (WebRTC, SIP, streaming APIs).

  • Proficiency in Python or equivalent backend languages and async architectures.

Preferred qualifications

  • Experience with telephony stacks, SIP, media servers, or speech/ASR/TTS integrations.

  • Familiarity with LLMs, speech models, or conversational AI production infrastructure.

  • Experience on fullstack teams shipping both backend and frontend user experiences.

  • Expertise in diagnosing performance and reliability issues under real-time constraints.

The US annualized base salary range for this position is $145,000.00-$217,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

About Zendesk

Zendesk is a customer service software company headquartered in San Francisco, California, USA. It is listed on the New York Stock Exchange with the symbol ZEN and is a constituent of the Russell 2000 Index. The company provides a cloud-based customer support platform which allows quicker and easier interaction between businesses and customers. Zendesk has over 4,000 employees and serves 150,000 customers in 160 countries. The company was founded in 2007 by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour.
Learn more about Zendesk
Size
2,570 employees
Market Cap
$10.3 billion
Industry
Net Income
-$218.1 million
Founded
2007
5 Year Trend
+33.7%
Revenue
$1 billion
NASDAQ

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