American Express

Senior Associate - Tech Ops Engineering

American Express$95K — $115K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Systems, Computer Science, or Information Technology; advanced degree preferred.
  • Familiarity with distributed multi-tiered systems and relational databases.
  • Understanding of infrastructure technologies like IaaS and PaaS, as well as servers and networking solutions.
  • Knowledge of data structures that support complex system functionalities.
  • Proficient in ITIL and CMMI best practices.
  • Experience in technology service delivery or technical support roles.
  • Proficiency in coding and automation across platforms including Java, HTML5, JavaScript, and .NET.

Responsibilities

  • Oversee and monitor system performance, identifying and resolving complex issues.
  • Investigate critical incidents, conducting root cause analysis for system problems.
  • Implement remedies and preventative measures to enhance system integrity.
  • Manage application maintenance, focusing on performance tuning and backup processes.
  • Direct support services involving application installation and management of outdated systems.
  • Ensure quality standards in documentation and reporting processes.
  • Collaborate with cross-functional teams to meet quality standards during project phases.
  • Drive continuous service improvement by developing best practices and knowledge repositories.
  • Lead disaster recovery testing and coordinate post-implementation evaluations.
  • Work with product and business teams to align technology initiatives with business goals.

Benefits

  • Health insurance coverage.
  • Flexible work arrangements or remote work options.
  • Professional development opportunities and training support.
  • Retirement plan options.
  • Employee wellness programs and initiatives.
Full Job Description
Job Description

Sr Associate, Technology Operations Support oversees the maintenance, monitoring, and troubleshooting of complex systems necessary for technology services, ensuring installations, software, hardware, operating systems, and configuration issues are effectively addressed and resolved.

Responsibilities

  • Oversees system performance monitoring and proactively identifies and resolves complex issues to ensure optimal functionality
  • Investigates and resolves of critical incidents and problems in systems and services, including root cause analysis
  • Implements remedies and preventative measures to maintain and enhance system integrity
  • Manages application maintenance, including performance tuning, major enhancements, comprehensive backup and recovery processes, and developing and deploying preventative maintenance procedures
  • Directs service support activities, including advanced access control, application installation, and retirement of outdated systems
  • Monitors quality standards of documentation and reporting
  • Collaborates with cross-functional teams to ensure adherence to quality standards during development and implementation phases
  • Drives continuous service improvement by developing and maintaining best practices and knowledge repositories
  • Coordinates disaster recovery testing and leads post-implementation reviews to ensure system resilience
  • Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives


Qualifications

Education Qualifications:
  • Bachelor's degree in Information Systems, Computer Science, Information Technology, and/or comparable experience; advance degree preferred
  • Knowledge of distributed multi-tiered systems, algorithms, and relational databases
  • Knowledge of data structures and associated components to support complex system functionality
  • Knowledge of infrastructure technologies such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and components like servers, Java Virtual Machines (JVMs), databases, and networking solutions
  • Knowledge of Information Technology Infrastructure Library (ITIL) and Capability Maturity Model Integration (CMMI) practice

Work Experience:
  • Experience in technology service delivery, application maintenance, or technical support
  • Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET
  • Licenses and Certifications:
  • Certification in ITIL, Agile is a plus
  • Public Cloud certification is a plus

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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