Glia inc

Senior Associate, Launch Manager, US

Glia inc • $90K — $110K *
US-AnywhereRemote in United States
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 2+ years managing implementations for SaaS or enterprise clients
  • Understanding of APIs, HTML, and network security
  • Hands-on experience in application or software configuration
  • Proven ability to manage multiple client-facing projects concurrently
  • Experience collaborating across Sales, Product, Customer Success, and Engineering
  • Strong presentation skills and a team player attitude
  • Growth mindset with curiosity about technology

Responsibilities

  • Oversee client implementation projects from Sales hand-off to successful launch
  • Engage and align internal and external teams as a consultant and project manager
  • Translate tool deployment into measurable ROI communicated to executive stakeholders
  • Maintain project infrastructure including schedules and communication plans
  • Proactively manage client expectations and escalate blockers as necessary
  • Train client administrators on platform configuration and support operators through training
  • Identify and recommend internal procedures for improved service delivery

Benefits

  • Collaborative work environment fostering cross-functional relationships
  • Opportunity to drive process efficiencies and improvement initiatives
  • Professional growth and development in a tech-oriented role
  • Chance to work directly with clients and impact their success
  • Engagement in a dynamic and challenging industry sector
Full Job Description
The Role:

As a Senior Associate Launch Manager, you'll become a leading expert in all Glia products and be the face of Glia to our Clients as they onboard. Each Client has unique needs and you will need to act as a trusted advisor, providing technical and operational guidance to help them effectively leverage our products, drive maximum business impact, and accelerate time-to-value.

The ideal candidate...
  • Is known for their attention to detail as well as their ability to see the big picture
  • Has supported or led multiple onboarding projects simultaneously
  • Understands they are accountable for the success of a project and ensures their team gets the work done on time
  • Is excited to create new processes that drive efficiencies
  • Understands the importance of communication and the value of tight relationships, cross-functionally as well as within their direct team
  • Is a natural leader who uses influence to drive success


What you'll do:
  • Implementation Portfolio Management: Oversee and support a portfolio of client implementation projects across their complete lifecycle, from the initial Sales hand-off through to a successful launch.
  • Cross-Functional Management: Serve as the consultant, application configuration expert, and project manager while keeping both internal and external teams engaged and aligned.
  • Value Delivery: Translate the deployment of Glia's tools and technology into measurable ROI for the customer, communicating this value clearly and consistently to executive stakeholders.
  • Project Management: Build and maintain critical project infrastructure, including project schedules, communication plans, test plans, and RAID logs tailored to each client.
  • Risk Mitigation: Manage client expectations, proactively flag alignment issues, and escalate blockers through internal channels as necessary to keep timelines on track.
  • Enablement: Confidently train client administrators on platform configuration and support operators through simulated training exercises.
  • Process Optimization: Continuously identify, define, and recommend internal procedures to scale and facilitate better service delivery.

What you'll bring:
  • 2+ years of experience managing implementations for SaaS or Enterprise-level clients
  • Understanding of APIs, HTML, and network security
  • Hands-on experience configuring applications or software platforms (e.g., website CMS like Drupal, CRM systems, or enterprise software tools).
  • Proven ability to coordinate multiple Client-facing projects simultaneously
  • Experience collaborating across multiple teams including Sales, Product, Customer Success, and Development/Engineering to ensure completion of deliverables
  • A team player attitude with strong presentation skills, self-confidence, and enthusiasm
  • Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way
  • Strong project management skills and a background in technical consultancy
  • Excellent written, oral, and social interpersonal skills across multiple audiences and methods
  • Highly collaborative and flexible
  • Growth mindset with a natural curiosity about technology

Bonus Points
  • Experience working in or with Contact Centers
  • Experience training end-users on systems
  • Experience within the Financial Services, Insurance, or Healthcare Industries
  • A project management or technical certification or related professional coursework
  • Experience working in a consultancy role

About Glia inc

Glia is a provider of digital customer service solutions for financial institutions. The company's solutions include messaging, voice, video, and co-browsing capabilities that enable customers to interact with their financial institutions in real-time. Glia's solutions are designed to improve customer experience, increase customer satisfaction, and reduce customer churn. The company was founded in 2012 and is headquartered in New York, New York.
Learn more about Glia inc
Size
200 employees
Industry
Information Technology
Net Income
$1 million
Founded
2012
5 Year Trend
+30%
Revenue
$10 million
* Ladders Estimates

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