Job DescriptionThe Enterprise Digital Experiences team (EDX) brings together important global and enterprise-level digital assets including: Amex Mobile App, Web (MYCA, Home Page, Navigation, Loyalty & Benefits), Digital Commerce (Card and Merchant Offers), Push Channels (email, SMS, push notifications) and User Experience Design & Research. With our partners across the company, our objective is to become a more essential part of our customer's digital lives.
ResponsibilitiesThe Senior Associate, Digital Product Management, will be responsible for driving global digital adoption through digital product development in partnership with Global LOBs and Partner BUs. The successful candidate will be responsible for defining and deploying a focused strategy around digital experience evolution, adoption and engagement - particularly among supplementary and employee cardholders. The role will involve a deep partnership with engineering, design, product and analytics functions - leveraging usage insights to drive engagement of one of our most critical digital assets. This is a great opportunity to join an exciting team who'll be at the forefront of driving digital adoption and accelerating our overall digital penetration across the global base.
Qualifications- Min. 2 years experience in an Analyst role or equivalent
- Understanding of building relationships and working with others
- Experience of delivering and making things happen
- Highly organized with a can-do attitude
- An ability to deal with a fast pace and changing needs
- Excellent written and verbal communication skills
- Enthusiasm and passion for great products and demonstrated customer focus.
- Curious about the why and how
Preferred Qualifications- Understanding of basic Agile principles and/or experience in Agile Product Development
- Experience using qualitative and quantitative data to drive backlog enhancements
- Familiarity with basic UX/UI principles
- Experience in matrix organizations and cross-functional environments
Additional Considerations - Bachelor's degree
- Experience with agile product development methodologies and tools (JIRA, Confluence, Mural, Figma, etc.) a plus
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
