American Express

Senior Analyst - Social Execution & Channel Management

American Express • $100K — $120K *
New York, NY 10025In-Person
Media
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years in social media, digital marketing, or content strategy.
  • Deep understanding of B2B social media platforms and best practices.
  • Preferred experience developing content for enterprise audiences.
  • Strong analytical skills for interpreting performance data and insights.
  • Excellent organizational skills for managing multiple priorities in a fast-paced role.
  • Outstanding written and verbal communication abilities.
  • Collaborative mindset with experience in cross-functional teamwork.
  • Curious and proactive about social trends and audience behavior.

Responsibilities

  • Manage day-to-day operations of Amex Business organic social channels.
  • Execute social-first content strategies across major platforms like LinkedIn and Instagram.
  • Collaborate with various teams to support product launches and campaigns.
  • Work with agencies on content development and community management.
  • Lead social content approval processes and manage workflows.
  • Monitor performance and develop reporting to drive actionable insights.
  • Identify opportunities for optimizing content strategy based on audience behavior.

Benefits

  • Competitive base salaries and bonus incentives.
  • 6% company match on retirement savings plan.
  • Free financial coaching and well-being support.
  • Comprehensive medical, dental, and vision plans.
  • Flexible working model including hybrid and remote options.
  • 20+ weeks paid parental leave for all parents.
  • Access to global wellness centers staffed with healthcare professionals.
  • Confidential counseling support through the Healthy Minds program.
  • Career development and training opportunities.
Full Job Description
Job Description

The Senior Analyst, Social Execution & Channel Management, will support the execution, optimization, and day-to-day management of American Express Business social channels. This role is responsible for executing social-first content strategies, managing channel performance, and leveraging data-driven insights to strengthen audience engagement and support enterprise marketing priorities. The ideal candidate is a collaborative marketer with a strong understanding of social media who can translate business priorities into compelling social content, optimize channel performance through analytics, and contribute to the continued evolution of the Amex Business social presence.

Responsibilities

  • Own day-to-day management of Amex Business organic social channels, including publishing, feed curation, content pacing, and community management to support enterprise marketing priorities.
  • Execute social-first content and campaign strategies across LinkedIn, Instagram, Facebook, and emerging platforms that support key business initiatives and product launches.
  • Partner with Product, Brand, Go to Market, Enterprise Social, and agency partners to support the execution of product launches, campaigns, and heat moments through organic social.
  • Collaborate with agency partners across content development, creative execution, community management, and reporting to ensure high-quality execution and continuous optimization.
  • Lead the end-to-end social content approval process by coordinating cross-functional reviews, managing approval workflows, and ensuring content is published efficiently while meeting governance requirements and business timelines
  • Monitor channel performance, develop recurring reporting, and translate performance insights into actionable content and channel recommendations that improve audience engagement and support ongoing optimization.
  • Identify opportunities to optimize content strategy based on audience behavior, platform best practices, competitive activity, and emerging social trends.
  • Support ongoing social planning and intake processes by maintaining visibility into upcoming business priorities and ensuring timely execution across the editorial calendar.
  • Ensure all social content complies with brand standards, compliance requirements, and reputational risk guidelines prior to publication.


Qualifications

  • 3+ years of relevant experience in social media, digital marketing, content strategy, or related marketing fields.
  • Strong understanding of social media platforms, including experience supporting brand social channels and knowledge of platform best practices.
  • Experience developing social content and supporting integrated marketing campaigns for B2B, small business, or enterprise audiences preferred.
  • Strong analytical skills, with the ability to interpret performance data, identify actionable insights, and translate learnings into recommendations that improve content and channel performance.
  • Highly organized with the ability to manage multiple projects and priorities in a fast-paced, highly matrixed environment.
  • Excellent written and verbal communication skills.
  • Collaborative marketer with strong relationship-building skills and experience working across cross-functional teams and agency partners.
  • Curious and proactive with an interest in emerging social trends, audience behaviors, and evolving platform capabilities.


Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Finance & Insurance
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ
AXP
* Ladders Estimates

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