About the jobThe Senior Security Risk Analyst will be a key member of the One Twilio Risk Management program, focused on maturing our Security risk posture by facilitating risk identification and treatment. The team works closely with our Product and Engineering teams to ensure all areas of cyber risk are identified across Twilio and that risk methodologies are operationally effective and in compliance with regulations (e.g. Cybersecurity and/or Telecom / sector-specific regulations) and industry best practice security measures (e.g. NIST RMF, AI RMF, COSO, ISO 31000). This role provides an exciting opportunity for experienced risk professionals who are passionate about risk management and ready to contribute to the continued growth and maturity of risk practices within a dynamic organization like Twilio.
ResponsibilitiesIn this role, you'll:
- Execute and improve upon daily operations of the One Twilio Risk Management program which includes the further establishment of automated operations for all areas of cyber risk.
- Manage and maintain risk register(s) to track key risk indicators (KRIs) and ensure risks are identified, evaluated, and mitigated appropriately.
- Collaborate with cross-functional teams to ensure risks are clearly communicated and actionable.
- Review and assess the effectiveness of risk treatment strategies and recommend solutions when applicable.
- Prepare and deliver regular risk reports, dashboards, and presentations to internal and external stakeholders, highlighting key risk trends, issues, and mitigation efforts.
- Analyze risk data from various sources to assess trends and develop predictive models for potential risks.
- Use data analytics and risk modeling tools to assess the legal, financial, operational, and security impact of risks.
- Develop ad-hoc reports and presentations as required to support risk decision-making.
- Coordinate with internal and external auditors to support compliance assessments and resolve any risk-related findings.
Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:- 5+ years of Risk Management experience, working with security-centric risk management and compliance frameworks. Experience maturing an industry accepted risk framework including but not limited to NIST Risk Management Framework, COSO Enterprise Risk Management, or ISO 31000.
- Excellent cross-functional collaboration leveraging relationships to establish strategic direction
- Experience designing and executing qualitative and quantitative risk analyses to translate technical vulnerabilities into measurable business impact
- Experience translating vulnerabilities, control gaps and systematic limitations into clear, actionable risk statements.
- Proven track record of managing large scale, heavily regulated, multi-entity, cross-functional risk assessments, risk registers, and compliance programs
- Experience of working with technical security and Engineering / IT to implement technical risk/control solutions with the ability to interpret control requirements and relay those to different stakeholder groups with strong technical knowledge.
- Bias towards automation and tooling to scale program impact and reach
- Experience leveraging AI to streamline risk operations
- Excellent verbal, written, and interpersonal skills.
- Flexible and able to manage multiple projects under tight deadlines.
- Comfortable with ambiguity and adaptable to fast changing environments.
- Strategic thinker and problem solver with exceptional communication skills.
Desired:- Bachelor's degree in Risk Management, Business, Finance, Cybersecurity, or a related field.
- Professional certifications (e.g., CRISC, CISA, CISSP, FRM) are a plus.
- Strong analytical and problem-solving skills with the ability to interpret complex data and present actionable insights.
- Excellent communication skills, with the ability to translate risk into clear, actionable recommendations for leadership.
- Strong proficiency with enterprise AI and GRC tooling
- Experience with project management and working across multiple teams and departments.
LocationThis role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.
.The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170.000.
- Based in the San Francisco Bay area, California: $151,120 - $188,900.
- This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until August 28, 2026, but may change based on business needs. 
