Salesforce

Senior Analyst, Product & Pricing Operations

Salesforce • $90K — $120K *
Indianapolis, IN 46227In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Information Systems, or related field.
  • 3+ years experience in complex business and technical environments, preferably in Lead-to-Cash.
  • Strong project management skills and ability to work autonomously.
  • Advanced skills in Excel, including formulas, pivot tables, and macros.
  • Proficient in Salesforce CRM and CPQ, with familiarity in AI/ML applications in CRM contexts.
  • Experience with Prompt Engineering or using GenAI tools for business reporting.
  • Strong analytical skills to interpret large datasets and identify patterns.

Responsibilities

  • Lead comprehensive project lifecycles, ensuring timely delivery of product configurations.
  • Facilitate cross-functional stakeholder meetings to document business requirements and decisions.
  • Design and implement product configurations and discounting strategies in quoting systems.
  • Identify and implement process improvements using automation tools like Salesforce Flow and AI.
  • Create high-quality documentation and analytical reports to monitor system performance.
  • Support release management activities and ensure stability during new deployments.

Benefits

  • Comprehensive resources to help find work-life balance.
  • Tools and AI agents that enhance productivity and impact.
  • Support for personal and professional development within a collaborative environment.
  • Opportunities to shape the future of AI and its applications in business.
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Operations

Job Details

Overview of the Role
This position offers the exciting opportunity to be a part of the salesforce.com Product & Pricing Operations Team. The person will be responsible for integrating price books and products in support of our Lead to Cash operations and systems. In this era of digital transformation, you will not only manage traditional systems but also leverage AI-driven tools to automate workflows and improve data accuracy. The ideal candidate is a self-directed leader with a strong project management background, capable of managing complex lifecycles and troubleshooting configurations. While the core of this role is operational delivery and project leadership, you will also utilize data analytics and AI-driven tools to enhance project accuracy and automate reporting workflows. Successful candidates will be able to work effectively within cross-functional teams to identify and gain agreement on business requirements and track all project tasks and issues.

Responsibilities
  • Project Leadership: Lead the end-to-end project lifecycle, including tracking tasks, managing issues, and mitigating risks to ensure timely delivery of product configurations.
  • Stakeholder Management: Coordinate and facilitate cross-functional meetings to identify business requirements, gain consensus, and document key decisions,
  • Operations Strategy: Lead the analysis, design, system impacts, and implementation of new product configurations and discounting structures within our quoting systems.
  • Process Improvement: Foster continuous technical and system improvements by identifying automation opportunities, utilizing tools like Salesforce Flow and AI to streamline manual task, with a focus on scaling operations through technology.
  • Documentation & Reporting: Produce high-quality process documentation and build analytical reports to track system performance and project health utilizing Generative AI to maintain a comprehensive and up-to-date knowledge base for the Product Operations ecosystem
  • Release Management: Assist with release management and testing to ensure system stability and successful deployment of new price books and SKUs.


Minimum Requirements
  • Bachelor's degree (or equivalent practical experience) in Business, Information Systems, or a related field
  • Demonstrated experience in project management methodologies and the ability to work with full autonomy.
  • 3+ years in complex business and technical environments (Lead-to-Cash experience preferred)
  • Advanced Excel (formulas, pivot tables, macros).
  • Strong functional knowledge of Salesforce CRM and CPQ
  • Experience with Prompt Engineering or using GenAI tools to streamline business analysis and reporting
  • Familiarity with AI/ML concepts and their application in a CRM context (e.g., Salesforce Einstein, Agentforce, or automated pricing engines)
  • Demonstrated ability to analyze large datasets to identify patterns, troubleshoot configurations, and build results
  • Prior experience as a Business Analyst or Project Manager
  • Effective written and verbal communication skills
  • Strong organizational skills and an appreciation for precision and detail
  • Demonstrated ability to foster process improvements, problem-solve, and produce results
  • Ability to work with autonomy and consider cross-functional and downstream impacts.
  • Price book management experience is a plus
  • Technical and functional knowledge of Salesforce and CRM
  • A results-oriented mindset with a focus on collaborative problem-solving
  • Collaboration and Empowerment attitude with a strong sense of team


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

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Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Enterprise Technology
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ
CRM
* Ladders Estimates

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