Marsh McLennan

Senior Analyst - IT Support

Marsh McLennan • $53K — $109K *
San Francisco, CA 94112In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 3-5+ years of hands-on IT support experience, including 1-2 years in onsite or field support role.
  • Familiarity with desktop imaging/provisioning tools (e.g., MDT, SCCM, JAMF, Intune).
  • Proficient in enterprise collaboration platforms (Microsoft 365, Teams, Zoom) and AV systems.
  • Experience with ITSM tools and ticketing systems (ServiceNow, Jira Service Management, Zendesk).
  • Strong verbal and written communication skills with customer service orientation.

Responsibilities

  • Provide technical support to colleagues via in-person, phone, and virtual channels.
  • Diagnose and resolve hardware and software incidents for various devices.
  • Build, maintain, troubleshoot, and repair laptops and other devices.
  • Document and track support cases in incident management systems.
  • Collaborate with engineering teams to identify device risks and share knowledge.
  • Ensure compliance with security policies and service level agreements.

Benefits

  • Health and welfare benefits.
  • Tuition assistance.
  • 401K savings and retirement programs.
  • Employee assistance programs.
Full Job Description
Company:
Marsh Management Consulting

Description:

We are seeking a talented individual to join our team at MMC. This role will be based in San Francisco This is an on-site role that has a requirement of working five days a week in the office.

We are seeking a Senior Analyst - IT Support to provide hands-on and remote support to colleagues in-person, phone, and virtual channels, assisting with laptop builds, hardware/software troubleshooting, colleagues onboarding and offboarding, asset management, and incident resolution. Accurately logs, tracks, and escalates issues using MMC's incident management systems, ensuring timely follow-up and warm hand-offs to the appropriate technical teams. This role may require occasional weekend or after-hours work, travel, ongoing training, and time tracking in line with business requirement.

We will count on you to:
  • Provide technical support to local and remote colleagues through in-person, phone, and virtual channels, resolving end-user computing issues, network access, Audio/Video, printing, and collaboration tools.
  • Diagnose and resolve level 1 and level 2 hardware and software incidents (workstations, laptops, docking stations, mobile devices, peripherals), acting as the onsite escalation point to ensure high service availability and excellent end-user experience.
  • Build, reconfigure, maintain, troubleshoot, and repair laptops and other MMC devices, including quick tune-ups and re-imaging as required, responding to incidents and service requests promptly.
  • Document, track, and monitor all support cases in MMC Tech incident management systems, following standard operating procedures ensuring compliance with security policies while adhering to SLAs.
  • Partner proactively with engineering teams to identify and remediate at-risk devices, delivers training and knowledge sharing to improve system usage, and support assigned projects as needed.
  • Ensure compliance with security policies (physical security, device encryption, asset tagging, access controls).


What you need to have:
  • 3-5+ years of hands-on IT support experience with at least 1-2 years in an onsite or field-support role
  • Experience with desktop imaging/provisioning tools (e.g., Microsoft Deployment Toolkit, SCCM/Endpoint Configuration Manager, JAMF, Intune).
  • Proficient with common enterprise collaboration platforms (Microsoft 365, Teams, Zoom), printer management, and AV systems.
  • Experience with ITSM tools and ticketing systems (ServiceNow, Jira Service Management, Zendesk).
  • Demonstrated ability to coordinate vendor services and manage onsite hardware logistics.
  • Excellent verbal and written communication skills; strong customer service orientation.
  • Ability to work independently onsite, escalate appropriately, and coordinate cross-functional resources.
  • Ability to oversee, track, and analyze performance metrics to support service delivery and continuous improvement.
  • Strong problem-solving ability, quick learner, and able to troubleshoot technical issues across cloud and on-prem environments.


What makes you stand out:
  • Certifications such as CompTIA A+, Network+, Microsoft 365 Certified, Apple ACMT/ACSP, or relevant vendor/AV certifications.
  • Experience supporting global offices or multi-site environments (with asset management systems and IT inventory processes).
  • Familiarity with security controls (disk encryption, MDM, conditional access).
  • Familiarity with ticketing systems such as ServiceNow
  • Exposure to End User Digital Experience software such as Nexthink
  • Good verbal and written communication skills, able to collaborate effectively with technical and nontechnical stakeholders.


The applicable base salary range for this role is $53,700 to $109,100.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

About Marsh McLennan

Marsh McLennan Careers

Join the exceptional team at Marsh McLennan, a global leader in professional services, offering unparalleled job opportunities in insurance, risk management, and consultancy. As the company propels forward, it invites dedicated professionals to contribute to a culture of innovation, leadership, and growth.

Work You’ll Do

At Marsh McLennan, you will engage with complex challenges that push the boundaries of your skills and knowledge. Our team thrives on diversity and the shared goal of delivering impactful solutions to our clients worldwide. By joining us, you will be part of a culture that values diversity training and leadership development, ensuring every team member is equipped for success.

Explore Professional Growth

Marsh McLennan is committed to the professional growth of its employees. Whether you are seeking a position that offers a path to leadership or looking for robust internship programs to kickstart your career, Marsh McLennan provides the resources and global platform to propel your ambitions into achievements. Our benefits package is designed to support the well-being and continuous professional development of all staff, from entry-level to senior leadership roles.

Innovative Work Environment

Our company is at the forefront of industry innovation. The collaboration between experienced professionals and fresh talent generates dynamic solutions that keep Marsh McLennan at the cutting edge of the industry. Our team is encouraged to lead with creativity and embrace new ideas, driving the company’s legacy of pioneering industry-first solutions.

Join Our Team

Marsh McLennan is hiring! Explore the multitude of job opportunities on our careers page, from strategic advisory roles to operational excellence positions. We look for passionate, curious, and solution-driven team players. Enhance your career with Marsh McLennan, where your skills will be honed through challenging projects and high-impact strategies.

Networking and Career Advancement

Networking at Marsh McLennan opens doors to enriching connections and countless opportunities within the industry. Our professionals benefit from an environment that fosters networking through events, professional groups, and collaborative projects. With Marsh McLennan, career advancement is not just a possibility—it is an expectation.

Prepare for Your Interview

Ready to apply? Make sure your resume highlights your most relevant experiences and skills tailored to the position you are applying for. Our interview process is designed to understand your capabilities and fit with our team’s goals and values. Prepare to discuss how your background, experiences, and professional aspirations align with the opportunities at Marsh McLennan.

Stay Connected

Keep up to date with the latest from Marsh McLennan: - **Career Insights**: Gain insider perspectives and industry-leading insights through our careers blog. - **Job Alert Emails**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the rewarding career opportunities awaiting at Marsh McLennan, where your professional journey is just the beginning. Join us in shaping a future defined by insight, integrity, and innovation.
Learn more about Marsh McLennan
Size
83,000 employees
Market Cap
$82.6 billion
Industry
Finance & Insurance
Net Income
$2 billion
Founded
1914
5 Year Trend
+8.5%
Revenue
$17.2 billion
NASDAQ
MMC
* Ladders Estimates

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