Qualifications

• 1+ year in IT support preferred; open to candidates with CS/IT degrees or relevant certifications.
• Ability to be onsite 5 days a week in SOMA SF office; must lift/move equipment up to 50 lbs.
• Positive attitude and eagerness to develop new processes for a fast-growing company.
• Proficient in using AI tools for support, scripting, and documentation.

Responsibilities

• Provide high-touch IT support to local and remote employees on Mac and Windows.
• Maintain and assist with all office technology, including printers and Zoom Rooms.
• Onboard and offboard employees, leading orientations and managing hardware and accounts.
• Manage laptop lifecycle logistics, including provisioning and asset tracking.
• Operate cloud services like Google Workspace, Azure AD, and Slack.
• Collaborate with Workplace for desk deployments and coordinate with InfoSec on compliance.
• Write and maintain runbooks and standard operating procedures for smooth operations.

Benefits

• Equity options in a start-up company.
• 100% coverage for health, vision, and dental insurance.
• Catered meals provided throughout the workday.
• Flexible paid time off policy.
• ClassPass membership for fitness activities.
• Monthly commuter benefits for transportation costs.
• Team-building events and happy hours for social interaction.
• Stipend for home office setup and reimbursement for phone/internet.
• Paid parental leave for new parents.
• Fertility stipend to support family planning.
• 401k retirement plan for future savings.
• Unlimited usage of AI tokens for productivity tools.