What you'll be doing

As a Senior Analyst, Business Analytics on CIBC’s Payments Operations team, you’ll play a pivotal role in modernizing operational processes through automation, AI-driven solutions, intelligent reconciliation workflows, and test automation across payment platforms. You’ll leverage your analytical and technical expertise to drive operational efficiency, reduce manual intervention, and enhance control effectiveness while supporting enterprise modernization initiatives. Working closely with technology teams, operations, product, QA/testing, vendors, and business stakeholders, you’ll design and implement scalable automation and reconciliation solutions that support real-time payment processing, operational resiliency, and regulatory compliance. Your contributions will help shape the future of payments at CIBC by enabling smarter, faster, and more resilient operations.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Automation & Process Optimization – Design, implement, and optimize automated workflows for payment operations, reconciliation, exception management, and operational controls. Identify opportunities to eliminate manual processes through intelligent automation, AI-enabled workflows, scripting, and low-code/no-code tools. Support automation initiatives using technologies such as Python, SQL, Power Automate, Alteryx, UiPath, or similar platforms.

• Test Automation & Quality Engineering – Develop and maintain automated test cases and regression testing frameworks for payment systems and operational platforms. Support end-to-end testing activities including system integration testing (SIT), user acceptance testing (UAT), regression testing, and reconciliation validation. Collaborate with technology and QA teams to improve testing coverage, release quality, and operational stability.

• Payments & Reconciliation Expertise – Support reconciliation and balancing activities across payment ecosystems, including real-time payments, wires, ACH/EFT, card payments, ISO messaging, and settlement processes. Investigate payment exceptions and operational variances, identify root causes, and recommend remediation. Develop automated controls and monitoring solutions to proactively detect anomalies and reduce operational risk.

• Data Analytics & AI Enablement – Analyze operational and payment data to identify trends, inefficiencies, control gaps, and automation opportunities. Support the implementation of AI and machine learning solutions for operational intelligence, anomaly detection, workflow optimization, and predictive analytics. Build dashboards, reporting solutions, and operational metrics to monitor performance and inform decision-making.

• Stakeholder & Relationship Management – Collaborate with cross-functional teams including Payments Operations, Technology, Product, Risk, Compliance, QA, and external vendors. Translate business requirements into scalable automation and reconciliation solutions. Communicate complex operational, technical, and analytical concepts effectively to both technical and non-technical stakeholders.

Who you are

• You have relevant experience. You bring 3–7 years of experience in payments, banking operations, reconciliation, automation, business analysis, QA/testing, or operational transformation roles. You’re a problem solver. Your analytical and critical thinking skills enable you to identify operational inefficiencies, investigate complex payment issues, and implement scalable solutions that improve performance and reduce risk.

• You understand payments. You possess strong knowledge of payment ecosystems, operational payment flows, settlement and reconciliation processes, and payment lifecycle management across banking environments. You understand how payments move through various systems and channels, including EFT/ACH, wire payments, card and debit transactions, real-time payments, and ISO 20022 messaging frameworks.

• You understand technology & operations. You demonstrate knowledge of operational processes, system integrations, data flows, APIs, and payment processing environments, with an understanding of how technology supports operational resiliency and client experience.

• You have strong communication skills. You effectively communicate technical concepts, operational impacts, and analytical findings to a broad range of stakeholders. You produce clear and concise business and technical documentation.

• You’re driven to modernize. You are passionate about automation, operational excellence, AI-driven transformation, and continuous improvement within financial services and payments environments.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

Job Location

Employment Type

Weekly Hours

Skills