Apple

Senior AI Shopping Strategist, Conversational Experiences

Apple$120K — $145K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years in strategy, customer experience, or insights-focused roles.
  • 1+ years in e-commerce, retail, or customer experience organizations.
  • Experience with generative AI customer-facing tools that produced results.
  • Knowledge of technology trends like AI, particularly in retail or e-commerce.
  • Strong analytical skills with a focus on data-driven decision making.
  • Proven ability to build relationships across functions and adapt to feedback.
  • Exceptional verbal and written communication skills including storytelling.

Responsibilities

  • Drive ideation and management of premium AI shopping experiences at Apple.
  • Support the rollout of e-commerce tools for new products and markets.
  • Analyze data and consumer insights to uncover new business opportunities.
  • Oversee planning and partnerships for AI-powered initiatives.
  • Review designs and measure impact of new features and projects.
  • Communicate updates and insights to senior leadership with clarity.
  • Foster cross-functional collaboration to adapt to evolving consumer expectations.

Benefits

  • Opportunities for professional growth and development.
  • Access to cutting-edge technology and resources.
  • Inclusion in a diverse and innovative work environment.
  • Collaboration with cross-functional and global teams.
Full Job Description
The Senior AI Shopping Strategist will play a key role in driving one of Apple Retail's most exciting growth opportunities, that harnesses the power of generative AI to offer new personalized experiences for our visitors. In this exciting future-oriented role you will help ASO ideate, launch, and manage premium Only at Apple experiences that leverage natively integrated, deeply personalized, and multi-modal capabilities. This will include supporting the expansion of e-commerce tools for new products and countries. As you help Apple Retail adapt to changing consumer expectations around emerging technologies, you will develop strong cross-functional relationships, supporting operational teams with key business inputs and perspective, and confidently communicating updates with a storytelling lens to senior leadership. Description As we bring new AI-powered experiences to life, you will bring a customer experience lens and help oversee end-to-end planning, XF partnerships, and optimization. From assessing industry trends to analyzing data and consumer insights, you will identify, explore, and pursue new business opportunities, playing an integral role throughout the full development and execution cycle of new features and projects, such as reviewing designs and measuring impact. Minimum Qualifications 4+ years of work experience in a strategy, customer experience, or insights focused position. 1+ years in an e-commerce, retail, or customer experience organization or role. Preferred Qualifications Previous experience working on at least one significant customer-facing generative AI experience or tool that drove tangible results. Experience in, deep knowledge of, and passion for technology trends such as AI, as well as the global retail and/or e-commerce B2C industry. Excellent analytical skills and a curiosity to uncover root causes in order to identify clear takeaways, make data-driven decisions, and develop strategies. Adept at building collaborative bridges and fostering relationships with cross functional and global teams, in addition to flexibly adapting to feedback. Strong track record of proactively problem solving amidst ambiguity with a bias for action, while being resourceful and maintaining close attention to details. Exceptional verbal and written communication, storytelling, and presentation skills, including proficiency in Keynote, PowerPoint, or equivalent. Demonstrates Apple's values of inclusion and diversity in daily activities, helping create an environment by respecting differences and having a curiosity to learn.

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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