Salesforce

Senior AI and Data Architect

Salesforce • $150K — $227K *
US-Anywhere
+ 50 other locationsRemote
Enterprise Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of practical Agentforce experience with customer guidance.
  • Salesforce AI Specialist certification and Agentblazer Innovator status required.
  • Experience with AI-related data integration, including RAG and vector databases.
  • Strong understanding of data management concepts for structured and unstructured data.
  • Current knowledge of the LLM landscape and its application in enterprise AI projects.
  • Salesforce experience in Sales Cloud, Service Cloud, and Data Cloud is a plus.
  • Strong communication skills for technical and non-technical audiences.

Responsibilities

  • Serve as the subject matter expert on Salesforce Agentforce, advising on capabilities and limitations.
  • Act as an escalation point for complex Agentforce project challenges and provide expert solutions.
  • Lead the technical design and develop complex Agentforce solutions tailored to customer needs.
  • Partner with customers to assess business challenges and define high-impact Agentforce use cases.
  • Develop mentorship programs and deliver training to scale Agentforce knowledge internally.
  • Maintain expertise on the evolving Agentforce product and generative AI landscape.
  • Provide 'Voice of the Customer' feedback for product enhancements and future features.

Benefits

  • Comprehensive benefits that support work-life balance.
  • Access to resources that foster personal and professional growth.
  • Opportunity to work with advanced AI technologies.
  • Engagement in a collaborative and innovative work culture.
  • Chance to contribute to impactful projects that redefine industry standards.
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

The Senior AI and Data Architect is a recognized expert and demonstrated thought leader in the technical and functional application of Agentforce for enterprise customer engagements. This role significantly influences the successful architecture and delivery of complex Agentforce projects and drives internal knowledge scaling.

This position sits within CSG Professional Services, on the Data Excellence team. Its functions are split equally between delivery and internal employee enablement, whereby half of the role is customer-facing and involves serving Salesforce's enterprise Agentforce customers as a technical advisor, and the other half is spent on enabling CSG employees on Agentforce by providing technical expertise; documenting reference architecture; building reusable tools, assets, and patterns; running live enablement sessions; and providing from-the-field feedback (Voice of the Customer) to the Product and Engineering organizations to contribute to product enhancements.

Key Responsibilities
  • Serve as the go-to subject matter expert on Salesforce Agentforce for internal teams and enterprise customers, providing deep insight into its capabilities, technical architecture, potential applications, and crucial limitations. Advise definitively on optimal use cases, implementation patterns, and when alternative or complementary solutions are more appropriate for a given use case.
  • Act as an escalation point for critical or complex Agentforce project challenges, providing expert diagnosis, recommending strategic and technical solutions, and guiding teams toward successful resolution.
  • Lead the technical design and hands-on development of complex Agentforce solutions, including creating and editing agents, prompts, topics, actions, flows, and writing necessary Apex and SOQL code to meet customer requirements.
  • Partner with customers and account teams to assess business challenges, identify high-impact Agentforce use cases, define solution scope, develop detailed technical designs, and articulate the business value of proposed solutions to foster successful adoption and identify future opportunities.
  • Lead and contribute to mentorship and enablement programs, developing and delivering technical content, documenting reference architectures, building reusable assets and patterns, and running internal training sessions to scale Agentforce knowledge within CSG.
  • Maintain a high degree of expertise on the rapidly evolving Agentforce product roadmap and the broader generative AI landscape through continuous self-directed learning.
  • Provide critical "Voice of the Customer" feedback to Product and Engineering organizations based on field experience, directly contributing to product enhancements and future features.
  • Actively partner with GTM counterparts during pre-sales activities by providing expert technical validation, shaping scope, and contributing to the development of future Services offerings related to Agentforce and AI.
  • Manage parallel engagements across multiple (typically 2-3) strategic clients simultaneously, meeting a utilization target of 50%.


Qualifications and Skills
  • Practical, hands-on, real-life Agentforce experience guiding customers on the use of the technology.
  • Salesforce AI Specialist certification and Agentblazer Innovator status is required.
  • Experience with AI-related data integration technologies and concepts, including RAG, vector databases, search indexes, and knowledge bases, specifically how they apply to grounding Agentforce solutions with enterprise data.
  • Strong understanding of data management concepts for structured and unstructured data within the Salesforce ecosystem (including Salesforce CRM and Data Cloud) and external systems, including data integration, transformation (ETL/ELT), and data governance considerations.
  • Comprehensive and current knowledge of the rapidly evolving LLM (Large Language Model) landscape, including understanding the specifications, strengths, weaknesses, and ideal application scenarios of major foundational models, the tooling ecosystem, and the state of frontier models relevant to enterprise AI deployments.
  • Relevant Salesforce experience in Sales Cloud, Service Cloud, and Data Cloud, and related certifications (Salesforce Administrator, Service Cloud Consultant, Sales Cloud Consultant, Data Cloud Consultant) are a strong plus.
  • Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids, and the ability to conceptualize and create sophisticated diagrams and documents.
  • Knowledge of Data Governance, Data Security, and Data Privacy concepts and regulations is preferred.
  • Salesforce Data Cloud Consultant certification is preferred.
  • BA/BS degree or foreign equivalent in a technical or related field.
  • Willingness to travel when needed (expected to be less than 10%).


Required Qualities
  • PASSION: Passionate about Customer Success.
  • BEGINNER'S MIND: Always learning; approaches each interaction with open mind; great listener and hands-on.
  • LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships.
  • COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.
  • STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message.
  • TEAM PLAYER: Proficient at collaboration and working with members of a team.
  • URGENCY: Ability to move fast and drive business value and results.
  • TRUST: Trusts the company's core values; shows integrity, transparency, and reliability.
  • ADAPTABLE: Excels in high levels of uncertainty and change.
  • COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community's knowledge and resource base.


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

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Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Enterprise Technology
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ
CRM
* Ladders Estimates

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