About the PositionWe are in search of an engaging Account Manager to act as our client's advocate and unofficial consultant in helping them leverage our powerful open data tools throughout their lifecycle. Our Account Managers ensure that clients are using the product to meet their overall business objectives. Personable and analytical, this individual can aptly leverage policy and technical skills in setting up and implementing customized software projects while building a strong, personal relationship with our clients that leads to renewal and contract expansion.
What To Expect In This Position- Manage high value, strategic client relationships focused on growing existing business and ensuring high retention rates
- Achieve new business growth targets through up-sell /cross-sell opportunities with existing clients
- Be responsible for all aspects of renewals and deliver results against monthly, quarterly and yearly forecast objective
- Lead and manage the renewal process
- Meet onsite with existing accounts and conduct needs and business impact analysis of current product portfolio
- Manage and lead pricing negotiations for renewals and up-sells
- Identify risk and work with internal and external stakeholders to prevent both client and revenue churn
- Facilitate the transition of a client's existing workflow into the FiscalNote platform
- Provide accurate monthly forecast reports
- Actively collaborate with Product and Marketing teams
- Intelligently engage in conversation regarding the legislative and regulatory processes
- Travel to on-site client locations outside the DC area on occasion (-20%)
- Actively and regularly attend industry events
What Sets You Apart- 5+ years of professional sales and field account management experience in government and/or technology with a proven track record of meeting sales & renewal and retention goals
- Experience working in an account management/client success capacity with a SaaS product
- High-performance record of sales and retention
- Ability to successfully lead in-person meetings/demos with C-Suite level executives
- Strong written and verbal communication abilities, as well as exceptional time & organizational skills
- A Bachelor's Degree or equivalent experience
- Proficiency with Salesforce strongly preferred
Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply!When applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact
[email protected], we'd be happy to connect!
As part of FiscalNote's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to
[email protected] to let us know the nature of your request.
