Acrisure

Senior Account Manager Commercial

Acrisure • $75K — $95K *
Naples, FL 34116In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in Commercial Lines Property & Casualty required
  • Strong organizational skills with ability to prioritize tasks
  • Proficiency in Microsoft Word, Outlook, and Excel
  • Excellent verbal and written communication skills
  • Mathematical proficiency for calculations related to insurance policies
  • Strong reasoning skills to solve practical problems and interpret instructions
  • Experience with Applied Systems / EPIC is a plus

Responsibilities

  • Lead daily service of a book of large commercial accounts
  • Oversee and execute the full renewal lifecycle for clients
  • Manage new business marketing efforts and collaborate on placement strategies
  • Review and analyze policy audits for accuracy
  • Ensure accuracy of policy documents and compliance with agreements
  • Provide expert-level client support and proactive relationship management
  • Issue and manage various coverage documents and ensure timely delivery
  • Maintain precise documentation of client activities within agency systems
  • Utilize agency technology to enhance workflow efficiency
  • Serve as a strategic partner to Producers and Account Executives
  • Stay updated on industry trends and underwriting guidelines
  • Maintain expertise in commercial insurance coverages and policy language
  • Support continuous improvement initiatives and mentor junior team members

Benefits

  • Opportunities for professional development and training
  • Mentorship opportunities within the team
  • Collaboration in a dynamic team environment
  • Access to agency technology to enhance workflows
  • Involvement in continuous improvement initiatives
  • On-site presence encourages strong team collaboration
Full Job Description
Job Summary:
Senior level Account Manager within the Large Commercial Lines space performs more routine responsibilities and is the primary point of contact for clients they oversee. Occasionally supports Account Executives with Clients that require extensive administrative service.

Responsibilities:
Perform daily service on assigned task by Client Advisors and/or Account Executives with the agency's written procedures including, but not limited to:

  • Lead day-to-day service and stewardship of a designated book of large and complex commercial accounts, ensuring all client needs are addressed in alignment with agency procedures and service standards.


  • Oversee and execute the full renewal lifecycle, including data collection, exposure analysis, marketing strategy development, carrier negotiations, and delivery of comprehensive renewal proposals.


  • Manage new business marketing efforts, collaborating with Producers and Account Executives to design placement strategies, prepare carrier submissions, evaluate quotes, and secure optimal program structures.


  • Review and analyze policy audits, ensuring accuracy and proactively addressing discrepancies with carriers and clients.


  • Ensure accuracy and completeness of all policy documents, endorsements, and binders, confirming coverage terms reflect negotiated and ordered conditions.


  • Provide expert-level client support, responding promptly to inquiries, carrier requests, and service needs, while delivering proactive guidance to strengthen client relationships.


  • Issue and manage certificates, endorsements, policies, ID cards, and other coverage documents, ensuring compliance and timely delivery.


  • Maintain precise documentation of all client activities, communications, and transactions within the agency management system (Applied EPIC), ensuring data integrity and audit readiness.


  • Utilize agency technology platforms, including upload/download and interface capabilities, to enhance workflow efficiency and accuracy.


  • Serve as a strategic partner to Producers and Account Executives, communicating key account developments, identifying potential service issues, and elevating risks or concerns to leadership when appropriate.


  • Stay current on industry trends, carrier appetites, and underwriting guidelines, applying sound judgment and market knowledge to support client placements and coverage recommendations.


  • Maintain deep expertise in commercial insurance coverages and policy language, ensuring the ability to advise clients on program structure, coverage adequacy, and emerging exposures.


  • Support continuous improvement initiatives, including workflow enhancement, training, and cross-functional collaboration, while providing mentorship to junior team members as needed.


  • Perform additional duties and serve as backup support for other team members or functions, as requested by leadership.


Requirements:

  • 5+ years experience with Commercial Lines Property & Casualty required


  • Strong organizational skills- ability to prioritize and be proactive


  • Computer skills, specifically Microsoft Word, Outlook and Excel


  • Excellent verbal and written communication skills as well as strong interpersonal skills


  • Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions, and percentages


  • Reasoning Skills: Ability to solve practical problems, interpret a variety of instructions and deal with a variety of variables furnished in written, oral, diagram or schedule form


  • Applied Systems / EPIC experience a plus


Education/Experience:

  • High School diploma required, Associate Degree or higher preferred.


  • Active Property & Casualty License required


  • CRIS, CPCU or special training course completion a plus.


LI-DK

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

About Acrisure

Acrisure is an insurance brokerage firm that provides a range of insurance products and services to businesses and individuals. The company was founded in 2005 and is headquartered in Caledonia, Michigan. Acrisure offers a wide range of insurance products, including property and casualty, employee benefits, and personal lines insurance. The company has grown rapidly through a series of acquisitions, and now has over 500 offices in the United States and around the world. Acrisure has been recognized as one of the fastest-growing companies in the United States, and has won numerous awards for its innovative insurance products and services.
Learn more about Acrisure
Size
7,000 employees
Industry
Finance & Insurance
Founded
2006
* Ladders Estimates

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