Assurant

Senior Account Manager

Assurant$64K — $108K *
US-Anywhere
+ 2 other locationsRemote
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience.
  • 6+ years in Enterprise Client Management, with 1 year in vendor management.
  • Experience in managing complex projects and meeting tight deadlines.
  • Proven ability to build solid client relationships and develop strategies.

Responsibilities

  • Build and nurture long-term partnerships as a trusted advisor.
  • Collaborate with cross-functional teams to align client goals and service delivery.
  • Analyze performance data to identify trends and recommend improvements.
  • Monitor adherence to service level agreements (SLAs).
  • Identify opportunities to enhance outcomes and expand business.
  • Lead business reviews and coordinate weekly strategy calls.
  • Manage multiple client deliverables with precision.

Benefits

  • Flexible remote working options.
  • Opportunity to work with a recognized Fortune 500 company.
  • Access to professional development programs.
  • Culture that promotes innovation and supports employee well-being.
Full Job Description
The Assurant's Housing division is seeking an enterprise Senior Account Manager to join our Lender Placed Insurance team. In this high-impact role, you will serve as a strategic partner to one of our enterprise clients, driving performance, enhancing the clients' experience, and delivering data-driven insights. You'll collaborate closely with internal teams and stakeholders to ensure operational excellence and long-term client satisfaction.

What will be my duties and responsibilities in this job?
  • Client Relationship Management: Build and nurture long-term partnerships with enterprise clients, serving as a trusted advisor and primary point of contact.
  • Strategic Collaboration: Partner with cross-functional teams to align client goals, performance metrics, and service delivery.
  • Data-Driven Insights: Aggregate and analyze performance data to identify trends, develop actionable recommendations, and drive continuous improvement.
  • Operational Excellence: Monitor service levels agreements (SLA) and ensure adherence to SLAs, supporting both internal and external stakeholders.
  • Performance Optimization: Identify opportunities to enhance client outcomes and expand business through strategic initiatives.
  • Client Engagement: Lead regular business reviews, coordinate weekly strategy calls, and support vendor management audits and site visits.
  • Project Management: Balance multiple client deliverables and internal priorities with precision and professionalism.


What are the requirements needed for this position?
  • Bachelor's degree or equivalent experience.
  • A minimum of 6 years of experience in a client facing Enterprise Client Management role with 1 year of experience in vendor management.
  • Proven experience managing complex projects and meeting tight deadlines.
  • Experience with building solid relationships with clients and strategies to achieve goals.


What other skills/experience would be helpful to have?
  • Proven facilitation, organizational, prioritization, decision-making, and conflict resolution skills.
  • Mortgage industry is highly desired.
  • Experienced tracking and driving activities in a fast-paced environment while managing multiple projects and tasks required.
  • Built rapport and collaborate with others within the highly matrixed organization, internally and externally.


What travel will be expected of me?
  • You will be expected to travel up to 25% annually.


#LI-Remote

#AssurantProudKS

ENT3316 - Sr Account Manager

Job Grade
10

Pay Range:
$64,900.00 - $108,200.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

About Assurant

The Warranty Group is the world’s premier provider of extended service plans and related benefits, with operations in 33 countries and 1800 employees. We have $5 billion in assets with almost $2 billion in revenues (2010). Our wholly-owned subsidiary, Virginia Surety Company, Inc., is rated "A-" Excellent by AM Best Company, as is our UK based company, London General Insurance. By providing underwriting, claims administration and marketing expertise, The Warranty Group is a global single-source solution for manufacturers, distributors and retailers of consumer goods including autos, homes, consumer electronics, medical devices, furniture and appliances as well as financial institutions. We partner with our clients to drive revenue through customer acquisition and retention, while providing financial modeling and regulatory services. The Warranty Group is a unit of Onex Corporation (TSX:OCX), one of Canada's largest publicly-held companies with assets of $40 billion, revenues of $35 billion, and 212,000 employees worldwide(2011).

Assurant Careers

Joining Assurant means becoming part of a team that is committed to supporting your career growth and innovation in the insurance sector. As a global provider of risk management solutions, Assurant is where professional aspirations meet opportunities for real impact.

Work You’ll Do

At Assurant, you’ll be part of a culture that cherishes diversity and is grounded in our commitment to helping you thrive. We offer a variety of job opportunities that allow you to bring your whole self to work every day. From entry-level positions to leadership roles, Assurant is keen on hiring top talent to drive our mission forward.

Explore Our Job Opportunities

Whether you're looking for a full-time position or an internship, Assurant provides a platform to enhance your skills and push the boundaries of what's possible. With a focus on innovation and leadership, our team is constantly looking for ways to foster growth and improve our services.

Professional Growth and Development

Assurant is dedicated to your professional development. We provide comprehensive benefits and diversity training that ensure you have the tools needed for success. Our leadership programs are designed to cultivate your skills and help you ascend in your career through a variety of learning and networking opportunities.

Join Our Team

Assurant is not just a company; it's a community. We are committed to building a team that reflects our values of respect and inclusivity. Our hiring process is straightforward and respectful, designed to assess your skills and ensure a good fit for both parties. Prepare your resume, ace the interview, and join a team that’s ready to support you from day one.

Innovation at Assurant

At the heart of Assurant’s operations is a drive for innovation. Our employees are encouraged to think big and work together to solve challenges. This collaborative environment is ideal for those who are solution-driven and eager to make an impact in the industry.

Stay Connected

Discover more about the exciting career opportunities at Assurant by visiting our Jobs and Careers page. Stay up to date with the latest company news, and don’t miss out on the chance to become part of a leading global provider in risk management solutions.

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Learn more about Assurant
Size
15,600 employees
Market Cap
$6.4 billion
Industry
Net Income
$441.8 million
Founded
1892
5 Year Trend
+6.2%
Revenue
$10 billion
NASDAQ

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