Shift:
Monday through Friday, 8:00 AM - 5:00 PM

SUMMARY:

Responsible for promoting and selling Pace Analytical services within an assigned territory, leveraging relationships and ensuring customer retention.

ESSENTIAL FUNCTIONS:

• Increases Market Share through new business growth and increases Wallet Share of existing customers in assigned territory.
• Visits customer establishments to evaluate needs or to promote services as needed.
• Maintains customer records using automated systems.
• Negotiates prices or terms of sales or service agreements; quotes prices, credit terms or other bid specifications.
• Contacts new or existing customer to discuss how specific products/services can meet their needs
• Maintains an in-depth knowledge of complete line of services.
• Provides very complex to specialized analysis, interpretation and counsel to customers, staff, management, and functional leaders regarding sales policies, programs and practices.
• Provides guidance and participates in training on sales tactics to new Account Executives.
• Provides guidance and develops recommendations on product/service features based and analyses of customers' needs and on technical knowledge of capabilities and limitations to meet customer requirements.
• Assists with receiving customer feedback and coordinating resources and responses as required.
• Analyzes and reviews operations, results, feedback and related sales information on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals and recommendations to customers or management.
• Ensures the accuracy of very complex to specialized sales and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies.
• Assists with developing sales or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements, receives direction and presents information to management; may develop and manage areas that are moderate in scope or impact.
• Interprets and applies department policies and procedures and assists with applicable laws, rules, and regulations.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS:

Education and Experience:

Bachelor's degree in business administration, chemistry, operations, or a closely related field; AND five (5) years of customer support experience, including experience with complex to specialized programs or operations; OR an equivalent combination of education, training and experience.

Required Certificates, Licenses, and Registrations:

Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

• Valid Driver's License

Required Knowledge and Skills

Required Knowledge:

• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes market strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Complex to specialized knowledge of principles, practices and techniques of sales effectiveness.
• Various understanding of the administration and oversight of sales programs, policies and procedures.
• Intermediate to complex methods to resolve sales and customer problems, questions and concerns.
• Various understanding of applicable sales laws, codes and regulations.
• Understanding of various testing tools, equipment, and processing.
• Computer applications and systems related to the work.
• Principles and practices to serving as an effective project team member.
• Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.
• Correct business English, including spelling, grammar and punctuation.

Required Skills:

• Performing complex to specialized professional-level sales duties in a variety of assigned areas.
• Overseeing and administering various sales functions.
• Training others in policies and procedures related to the work.
• Serving as a team member and the development and management of projects.
• Operating in a both a team and individual contributor environment.
• Interpreting, applying and explaining applicable laws, codes and regulations.
• Preparing complex to specialized account reports, correspondence and other written materials.
• Using initiative and independent judgment within established department guidelines.
• Using tact, discretion and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to large and small groups across functional peers and the department.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Benefits
When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.