Position ObjectiveJob Summary:Our Security Directors support Harvard Protection in our goal of providing best in class security and life safety services. Our Directors are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees that they lead. Directors are responsible for the day-to-day leadership and management of the single customer account(s) they are assigned.
Essential Duties and Responsibilities- Ensure quality services are provided to meet customer expectations and contract requirements by regularly managing, directing, inspecting, training, coaching, mentoring, and leading security personnel assigned to the facility/building
- Perform operations related functions to include; scheduling, overtime management, review of daily logs and incident reports, training and development of staff
- Monitor and develop staff performance to include supervision, performance evaluations, disciplinary matters, training, scheduling, callouts, and assigning work
- Lead, supervise, and coach security and fire safety teams to ensure compliance with all directives, regulations, and client-specific protocols.
- Recruit, hire, onboard, train, and evaluate staff, fostering a culture of accountability, professionalism, and service excellence.
- Oversee and ensure team participation in hospitality training programs, including initial onboarding and ongoing refresher sessions focused on dynamic guest engagement, professionalism, and situational awareness. Ensure all security protocols support a welcoming, guest-friendly environment, including the handling of sensitive situations through a hospitality lens.
- Train and qualify staff as Fire Life Safety Directors (FLSDs) and Building Evacuation Supervisors in accordance with FDNY, DOB, and client hospitality standards.
- Oversee all fire and life safety systems, including fire alarms, sprinklers, and standpipe systems, ensuring inspections, testing, maintenance, and documentation are completed accurately and on time.
- Ensure full compliance with FDNY and DOB codes; address violations, deficiencies, and system impairments promptly.
- Serve as the primary liaison with FDNY, NYPD, vendors, legal counsel, and property management.
- Coordinate and oversee vendor and contractor performance related to fire safety and security systems.
- Manage security technology systems, including access control, CCTV, and reporting platforms.
- Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property.
- Act as a strategic advisor to executive stakeholders, presenting security insights in business language.
- Participate in, and ensure total team participation in all hospitality training initiatives, partnering with Director of Hospitality on team specific feedback and training needs.
- Maintain up to date and accurate timekeeping systems and records for staff
- Provide recommendations for positive and negative personnel actions for those staff members under his/her direct supervision
- Provide immediate response to emergencies and issues that arise
- Follow and coordinate established emergency response, action planning and procedures
- Maintain 24 / 7 availability and to the customer account(s) assigned
- Oversee the Business Continuity Program, while working in collaboration with all teams to ensure support of business continuity requirements for the company and customer account(s)
- Management of compliance and regulatory matters
- Initiate preliminary investigations into incidents
- Prepare reports on accidents, incidents, and suspicious activities, as required
- Prepare required weekly, bi-weekly and monthly manager reports
- Facilitate training as required per the contractual agreement; to include CPR/First Aid/AED, additional state, local certifications
- Assist to lead in the procurement process and maintenance of uniforms and equipment
- Maintain professional working relationships with local, state, and federal law enforcement agencies
- The essential duties and responsibilities may differ by customer location assigned
Knowledge and Skill Requirements- State or municipality mandated security officer licenses
- Candidates should possess some of the following verifiable experiences;
- Fire Life & Safety experience
- Criminal Justice degree or law enforcement related degree
- 3-5 years civilian law enforcement, or private or corporate security experience or military experience with a favorable discharge
- Must have experience working in Class-A hospitality environments and buildings
- Experience working in commercial, high-rise, or complex properties
- Strong client-facing and vendor management experience
- Strong interpersonal communication skills
- Excellent time management skills and the ability to prioritize and problem solve
- Good computer skills including Microsoft Office
- Additional knowledge within a computerized scheduling operating system is helpful
CompensationHarvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.
Salary & Wage Details115k-120k
Schedule24/7 Operations
