Job Description

Position Summary

In this role, you will be a business-facing expert responsible for governing, optimizing, and supporting Sales & Distribution (SD) processes and or EWM (Extended Warehouse Management) within the SAP S/4HANA environment. This role acts as part of the SAP Implementation Team that acts as the critical bridge between business stakeholders and IT/SAP teams, ensuring that local Order-to-Cash (O2C) processes are standardized, efficient, and aligned with business objectives.

This position will play a key role in S/4HANA local/ business area (BA) implementations, enhancements, and continuous improvement initiatives, driving process excellence across sales order management, pricing, delivery, billing, and customer master data.

This role is Hybrid 3 days a week at any ContiTech site in the US.

HOW YOU WILL MAKE AN IMPACT

Process Ownership & Governance

• Own and standardize local end-to-end Order-to-Cash (O2C) processes (order entry, delivery, billing, invoicing, returns).
• Drive harmonization of SD processes across regions, plants, and distribution centers.
• Ensure alignment with BA/ global templates, best practices, and compliance requirements.
• Creator and owner of the local and business area repository for SAP work instructions developed by applying business knowledge to SAP processes.

SAP S/4HANA SD Expertise

• Act as the functional expert for SAP SD/ EWM(Extended Warehouse Management) in S/4HANA.
  • Customer master, Sales orders, Route Schedules, pricing, billing, quoting, accruals, rebates, credit management, etc.
• Ensure proper integration with MM, FI, and logistics processes

Business-IT Interface

• Translate business requirements into SAP functional specifications.
• Serve as the primary liaison between business users and SAP/IT teams
• Support workshops, fit-gap analysis, and solution validation for local and BA projects.

Implementation, Testing & Quality Assurance

• Lead SD workstream for local activities in S/4HANA implementations and rollouts.
• Ensure proper cleansing and validation of data under the core SD elements.
• Support, define and execute functions related to:
  • Fit Gap Analysis, Test Scenarios, Testing (unit, integration, UAT, etc.), Cutover & Hyper-care
  • Validate system changes to ensure alignment with business processes.
  • Ensure data accuracy and process stability before go-live
• Contribute and test for local/ BA process and system enhancements.

User Training & Adoption

• Act as a trainer and Subject Matter Expert for business users.
• Develop local and BA training materials and SOPs.
• Drive user adoption and best practice usage across the organization.

Operational Support & Continuous Improvement

• Provide support for SD-related issues and root cause analysis.
• Identify process inefficiencies and drive improvement initiatives.
• Ensure system performance and continuous optimization of sales operations.
• Creation of IT work request after troubleshooting and manage the completion and communication of status to completion with business users for SAP

Qualifications

WHAT YOU BRING TO THE ROLE

• Bachelor's degree in Information Technology, Business Administration, Engineering, Project Management, Supply Chain Management, or a related field or 4+years of experience in lieu of a degree
• 2+ years of SAP SD/ Customer Service experience (preferably S/4HANA)
• Experience in SAP or SAP S/4HANA implementations or rollouts
• Proven experience in Order-to-Cash process optimization
• SAP SD or S/4HANA certification (preferred)
• Proven leadership, communication, presentation, and stakeholder management skills.
• Up to 50% travel required

ADDITIONAL WAYS TO STAND OUT

• Knowledge of SAP modules including FI/CO, MM, SD, PP, EWM, and/or TM.
• 5+ years of SAP SD/ Customer Service experience (preferably S/4HANA)
• Experience in global or multi-site implementations.
• Familiarity with data migration, system integrations, testing strategies, and change management frameworks.
• SAP S/4HANA SD configuration and Fiori apps
• Integration with MM, FI, and supply chain processes
• Understanding of IDOCs, interfaces, and data flows

Key Competencies

• Strategic Planning
• Training
• Change Management
• Problem Solving
• Conflict Resolution
• Decision Making

• Communication & Presentation Skills Process standardization and continuous improvement
• Strong ownership and accountability mindset

Additional Information

THE PERKS
• Immediate Benefits
• Paid Time Off
• Tuition Assistance & Employee Discounts
• Employer 401(k) Match
• Competitive Bonus Programs
• Employee Assistance Program
• Future Growth Opportunities, including personal and professional
• And many more benefits that come with working for a global industry leader!

Ready to drive with Continental? Take the first step and fill in the online application.