Qualifications

• Bachelor's degree preferred
• 2-4 years of Salesforce experience or equivalent
• Salesforce Administrator Certification required
• Advanced Salesforce Administrator Certification preferred
• Strong written and verbal communication skills
• Proficiency in Microsoft Office
• Strong problem-solving skills and ability to perform under pressure
• Ability to thrive in a fast-paced environment
• Proven ability to collaborate effectively across diverse teams

Responsibilities

• Manage Salesforce administrative functions including user access, roles, and permissions
• Analyze business workflows and recommend scalable solutions to improve efficiency
• Support and maintain Salesforce-integrated applications
• Provide high-quality end-user support by managing and resolving support tickets in a timely manner
• Conduct user training sessions to drive adoption and effective platform use
• Build and maintain reports and dashboards to support business insights
• Create and maintain documentation, including SOPs and process guides
• Perform data quality management and data cleansing activities
• Own user lifecycle management (onboarding, updates, offboarding)
• Lead projects assigned by the Enterprise Applications Manager

Benefits

• Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
• 401(k) and Employee Assistance Program (EAP)
• Paid professional development, leadership training, and relocation opportunities nationwide
• 80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)