Strong problem-solving skills with the ability to perform under pressure
Collaboration skills across diverse teams
Responsibilities
Manage Salesforce user access, roles, and permissions
Analyze workflows and recommend solutions for efficiency
Support Salesforce-integrated applications
Provide timely end-user support and manage support tickets
Conduct user training sessions to enhance platform adoption
Build and maintain reports and dashboards for business insights
Create and maintain documentation including SOPs and guides
Benefits
Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
401(k) and Employee Assistance Program (EAP)
Paid professional development and leadership training
80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)
Full Job Description
THIS ROLE IS FULLY ON-SITE IN AUSTIN TEXAS
Overview: We are seeking a knowledgeable and customer-focused Salesforce Administrator to serve as an internal expert on our Salesforce platform. In this role, you will play a critical part in streamlining business processes, ensuring system stability, and driving user adoption through training and ongoing support. You'll also partner closely with call center administrators to optimize workflows and improve performance, making this a highly collaborative and impact-driven role.
