Capgemini

Salesforce Service Cloud- Senior Product Owner

Capgemini$82K — $193K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in product ownership or related role
  • Strong knowledge of Salesforce Service Cloud
  • Experience with content management systems
  • Familiarity with SSO and authentication protocols for external users
  • Proven ability to manage product backlogs and user stories effectively

Responsibilities

  • Manage and prioritize the product backlog to maximize value delivery
  • Act as liaison between business stakeholders and development team
  • Define and communicate product vision in collaboration with the Product Manager
  • Facilitate workshops to uncover and document user needs
  • Coordinate inter-team collaboration to ensure timely deliveries

Benefits

  • Paid time off with vacation days ranging from 12-25 based on employee grade
  • Comprehensive medical, dental, and vision insurance
  • Retirement savings options such as a 401(k) plan
  • Life and disability insurance coverage
  • Employee assistance programs for well-being support
Full Job Description
Location

This is a hybrid role based in Chicago, Atlanta, Dallas, Houston, Austin.

About the job you're considering

Product Owners balance business strategy, user needs and development. Capgemini Product Owners often operate in a proxy role for the client. They communicate a compelling product vision and roadmap; create and continually refine a backlog and help the team prioritise work that delivers the most value. They continuously explore, innovate and experiment to bring new ideas to the product. They motivate the team to release, inspect and adapt a constant flow of features, ensuring that the product remains usable, valuable and feasible.

Your role

Main responsibility is to manage product backlog, define product vision (alongside Product Manager as primarily responsible), and act as liaison between business and development team
Salesforce Scope:

- Service Cloud knowledge a must have
- Experience Cloud knowledge desired
- Content Management a must have
- SSO / Authentication for external users
- Integrations to internal on prem/cloud solutions

Your skills & experience

Prioritize and manage the User Story level product backlog through constant updates, be available to dev team to answer questions on client needs/views of how the team is configuring new features
Accept and groom user stories and ensure that appropriate tasks are under user stories including testing and deployments
Consistently deliver on artifacts such as user stories, business requirements documents, Business plan/roadmaps
Report out to stakeholders and greater team meetings on KPI's and current status of work
Outline goals for each PI through intensive PI plans
Coordinate with the other teams to ensure on-time and efficient delivery in consideration of open dependencies. This includes attending all PO syncs and various meetings
Work to schedule demos at times that the developers can join to provide the demo. If developers are not available, demo yourself
Assist in facilitation of various workshops to uncover use cases for implementation
Ensure constant communication as liaison between client, platform architects and development team, leading discovery and working sessions
Help with development/deployment work when necessary
Update weekly status report (WSR) and attend internal team meetings
Help coordinate Copado deployments if needed to deliver on time.

#LI-SB1

The base compensation range for this role in the posted location is: $82,082 - $193, 440

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The company is headquartered in Paris, France and operates in over 50 countries. Capgemini provides a range of services including strategy and transformation, application services, technology services, and engineering services. The company serves clients in a variety of industries including automotive, consumer products, financial services, healthcare, and retail.
Learn more about Capgemini
Industry
Founded
1967
NASDAQ

Similar Jobs

More Jobs at Capgemini

More Information Technology Jobs

Find similar Salesforce Service Cloud- Senior Product Owner jobs: