Key Responsibilities
• SI Oversight & Governance: Act as the primary client-side technical authority evaluating, steering, and signing off on the Systems Integrator's architectural designs, data models, and delivery frameworks.
• Architecture Strategy: Define and enforce the multi-cloud enterprise architecture blueprint, ensuring strict alignment between Public Sector Solutions (PSS) out-of-the-box capabilities and custom extensions.
• AI Transformation: Architect and deploy Agentforce autonomous agents to streamline constituent interactions, automate internal case management workflows, and optimize agent productivity.
• Core PSS & LPI Execution: Drive the blueprinting and implementation of complex regulatory processes, including application intake, fee calculations, inspection scheduling, and compliance enforcement via Public Sector Solutions Licensing, Permitting and Inspection solution.
• Integration & Security: Design secure, high-volume real-time integrations with legacy government systems, ensuring strict adherence to public sector security frameworks (e.g., FedRAMP, NIST).
• Technical Leadership: Lead technical design reviews, mitigate delivery risks, and translate complex government regulations into scalable Salesforce configurations.
Required Experience & Qualifications
• Enterprise Salesforce Architecture: Minimum 8+ years of experience architecting large-scale Salesforce deployments, with at least 3+ years acting as a Program, Principal, or Technical Architect overseeing external SI vendors.
• Public Sector Solutions (PSS): Proven, hands-on experience designing and deploying Salesforce PSS for state, local, or federal government agencies.
• PS-LPI Domain Expertise: Direct experience mapping government regulatory codes to the Licensing, Permitting, and Inspections data model (including Business Regulatory Apps, Inspection Flows, and Violation management).
• Agentforce Proficiency: Demonstrated experience building, configuring, and tuning Agentforce agents,
topics, and actions to handle autonomous, context-aware service delivery.
• Advanced Omni Studio: Deep expertise in OmniStudio (OmniScripts, Data Raptors/Integration Procedures, FlexCards) specifically applied to public sector intake forms and assessment indicators.
• Industry Certifications:
• Salesforce Certified Technical Architect (CTA) or System/Application Architect..
• Salesforce Certified Agentforce Specialist
• Salesforce Certified Omnistudio Developer
• Public Sector Solutions Accredited Professional
This is a remote position.
