About the RoleAs a Director, GTM Strategy & Operations, you will play a critical role in designing and scaling the operational infrastructure that powers our sales organization.
You will serve as a trusted partner to GTM leadership, owning key elements of the sales operating model-from lead routing and territory design to opportunity management and deal execution. This role combines systems design, process optimization, analytics, and team leadership to improve seller productivity, pipeline health, and business performance.
You will lead a team and partner closely with Marketing Operations, Systems, Finance, Enablement, Legal, Deal Desk, and Security to build scalable processes that support OpenAI's continued growth.
This role will be based in NYC. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:- Own and optimize core sales operations processes across lead management, account and territory design, pipeline governance, and opportunity management.
- Build scalable systems, workflows, and automation that improve data quality, operational efficiency, and seller productivity.
- Lead territory planning, account ownership management, and fiscal planning processes to align coverage with market opportunity.
- Partner cross-functionally to streamline commercial operations, including RFPs, security reviews, compliance requests, and other deal execution workflows.
- Establish operational metrics, reporting, and governance processes that improve visibility, accountability, and business performance.
- Lead and develop a high-performing operations team while driving strategic initiatives that support GTM growth.
You might thrive in this role if you:- Have 10+ years of experience in Sales Operations, Revenue Operations, GTM Operations, or related functions within high-growth technology companies.
- Have experience building and leading high-performing teams and driving cross-functional initiatives.
- Bring deep expertise in sales systems, process design, territory planning, pipeline management, and operational scaling.
- Have strong analytical skills and experience with Salesforce, SQL, Excel, and other operational tooling.
- Are highly organized, detail-oriented, and able to navigate ambiguity while balancing multiple priorities.
- Communicate effectively with stakeholders at all levels and are comfortable influencing senior leaders.
