Amazon

Sales Operations Lead, AWS Customer and Partner Success

Amazon • $133K — $181K *
Seattle, WA 98115In-Person
Business Services
5 - 7 years of experience
2 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 7+ years of Microsoft Excel experience
  • Bachelor's degree or equivalent
  • Experience in developing and implementing CRM systems and revenue reporting
  • Experience defining and implementing sales processes and policies
  • Experience presenting to senior leadership

Responsibilities

  • Drive data-driven decision-making and operational excellence for AWS Customer and Partner Success
  • Analyze post-launch performance data to identify growth opportunities
  • Develop and manage customer and partner support processes and systems
  • Translate complex data into actionable insights for leadership
  • Work closely with cross-functional teams to implement AI-driven tools

Benefits

  • Health insurance including medical, dental, vision, and prescription coverage
  • 401(k) matching
  • Paid time off and parental leave
  • Mental health support and EAP resources
  • Adoption and surrogacy reimbursement coverage
Full Job Description
Application deadline: Aug 25, 2026

AWS is seeking a Sales Operations Lead, to drive data-driven decision-making and operational excellence for the AWS Customer and Partner Success organization. As a strategic business partner to AWS Customer and Partner Success leadership, the Sales Operations Lead serves as a trusted advisor who translates complex data into actionable insights, drives operational excellence, and shapes the strategic direction of sales initiatives through deep business acumen and consultative partnership.

This role is crucial in leading and scaling mission-critical frameworks, including post-launch initiatives, business valuation realization plans, goal setting, business reviews, forecasting, and data analysis, to inform strategic recommendations in a rapidly growing, complex environment. Serving as a strategy partner to AWS Customer and Partner Success leadership, the Sales Operations Lead develops, implements, and manages customer and partner support processes, systems, and metrics to help Customer and Partner Success managers and those involved in the support process increase revenue growth and customer retention. Proactively analyzes post launch performance data and customer dynamics to identify growth opportunities and provide forward-looking strategic recommendations to leadership. Partners with stakeholders to achieve day-to-day operational excellence through customer and partner success process management, performance analysis, technology support, business reviews, operational planning, and communicating actionable insights, both verbally and in writing, while fostering strong stakeholder relationships.

As the AI-powered sales landscape continues to evolve, this role will be instrumental in leveraging the latest artificial intelligence and machine learning technologies to enhance sales processes and decision-making, ensuring responsible implementation that drives measurable business impact. The Sales Operations Lead will work closely with AWS Customer and Partner Success leadership and cross-functional teams to responsibly implement and optimize AI-driven tools and workflows that augment the sales organization's productivity and effectiveness. This role requires a strategic thinker who can balance operational rigor with consultative partnership, translating data into business strategy while building trusted relationships across all levels of the organization.

BASIC QUALIFICATIONS

- 7+ years of Microsoft Excel experience

- Bachelor's degree or equivalent

- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.

- Experience defining, refining and implementing sales processes, procedures and policies or equivalent

- Experience presenting to senior leadership

PREFERRED QUALIFICATIONS

- Master's degree or equivalent

- Experience using Salesforce (or other CRM tool) or BI tools

- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations

- Experience working within a high-growth, technology company

- Experience using financial models, KPIs, and data analysis to support business decisions, or experience in creating process improvements with automation and analysis

- Experience with AI/ML technologies

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Mountain View - 147,300.00 - 199,300.00 USD annually

USA, CO, Denver - 133,900.00 - 181,200.00 USD annually

USA, NY, New York - 147,300.00 - 199,300.00 USD annually

USA, TX, Austin - 133,900.00 - 181,200.00 USD annually

USA, TX, Dallas - 133,900.00 - 181,200.00 USD annually

USA, VA, Arlington - 133,900.00 - 181,200.00 USD annually

USA, WA, Seattle - 133,900.00 - 181,200.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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