Microsoft

CAIP ROB Business Program Manager

Microsoft • $106K — $203K *
Redmond, WA 98052In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business, Marketing, Sales, Finance, or related field plus 5+ years of relevant experience or equivalent.
  • 3+ years experience using data to drive business outcomes.
  • 3+ years managing relationships with stakeholders, clients, and/or customers.
  • Additional experience of 8+ years in similar fields is preferred.
  • Experience in managing projects or change management for at least 3 years.

Responsibilities

  • Design and execute the end-to-end CAIP Rhythm of Business including all reviews and supporting materials.
  • Manage structured feedback mechanisms for field pain points and lead user acceptance testing for tools and processes.
  • Deliver performance management views for CAIP, collaborating with various departments to ensure data accuracy.
  • Support operational needs at the segment level, ensuring reporting and readiness for shifts in segment motions.
  • Translate operational and performance data into clear narratives for leadership to aid in decision-making.
  • Track action items and commitments from business reviews, ensuring accountability across teams.
  • Drive continuous improvement by simplifying operations and implementing automation where beneficial.

Benefits

  • Eligible for benefits and compensation as per the role's requirements.
  • Opportunities for continuous improvement and innovation in the work processes.
Full Job Description
Responsibilities
  • Rhythm of Business design and execution. Own the end-to-end CAIP rhythm of business, including the Monthly Business Review, leadership and segment huddles, and the supporting content calendar. Set the agenda, drive pre-reads and executive-ready materials, capture decisions and commitments, and follow through to closure so each cycle starts where the last one ended.
  • Feedback loops and UAT. Run the structured feedback mechanisms that surface field pain points, and lead user acceptance testing for new reporting, tooling, and process changes before they reach the field. Prioritize findings with engineering and business owners, track remediation, and close the loop with the people who raised the issue.
  • Sales operations performance management. Deliver the recurring performance view for CAIP across revenue, consumption, and pipeline health, working with Sales Excellence, Finance, and BI to ensure a single, trusted set of numbers. Identify variance early, frame the underlying drivers, and bring forward-looking recommendations rather than backward-looking recaps.
  • Segment operations. Support segment-level operating needs across the CAIP business, including coverage and territory data quality, segmentation changes and their timing, and the operational readiness required when a segment motion shifts. Ensure segment leaders have the reporting and cadence they need to run their business.
  • Insights and executive communication. Translate operational and performance data into concise narratives for CAIP and Cloud & AI leadership, connecting strategy, execution, and outcomes so that decisions are made on evidence and land with the field.
  • Governance, accountability, and orchestration. Maintain the action and commitment tracking that follows every business review, driving accountability by owner and due date across a matrixed stakeholder group and escalating risks and dependencies early.
  • Continuous improvement and scale. Simplify and automate the operating mechanisms you own, applying AI and agentic tooling where it removes manual effort, and scale what works as repeatable practice across the CAIP organization.


Qualifications
Required/minimum qualifications

  • Bachelor's Degree in Business, Marketing, Sales, Finance, or related field AND 5+ years experience in sales, sales operations/management, account management, program management, business development, marketing, consulting, or a related field
    • OR equivalent experience.
  • 3+ years experience using data to drive business outcomes or inform business decisions.
  • 3+ years experience managing relationships with stakeholders, clients, and/or customers.


Additional or preferred qualifications

  • Bachelor's Degree in Business, Marketing, Sales, Finance, or related field AND 8+ years experience in sales, sales operations/management, account management, program management, business development, marketing, consulting, or a related field
    • OR equivalent experience.
  • 3+ years managing projects, including planning, managing timelines, and tracking progress, and/or change management experience.


Sales Excellence IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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