Marriott International

Sales Manager, Internet

Marriott International$80K — $95K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma or GED; 2 years experience in sales, marketing, guest services, or related area.
  • 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no experience required.

Responsibilities

  • Coordinate sales and service of audio-visual presentations for convention groups and exhibitors.
  • Collaborate with Sales, Convention Managers, and Event Managers for event coordination.
  • Execute operational tasks including proposals, contracts, and customer correspondence.
  • Monitor and suggest improvements for event technology operations annually.
  • Manage budgets related to event technology sales and comprehend financial statements.
  • Maximize revenue through solicitation of Event Technology sales and understanding financial impacts on property goals.
  • Ensure exceptional customer service and satisfaction throughout the events.

Benefits

  • Opportunity for career advancement within a hospitality-focused environment.
  • Access to continuous training and development programs.
  • Engagement in relational dynamics with various event stakeholders.
  • Potential leadership opportunities in cluster business councils.
  • Involvement in improving guest service experiences through direct feedback.
Full Job Description
Job Description

JOB SUMMARY

Responsible for coordinating the sale and service of audio-visual presentations to convention groups, affiliates and exhibitors. Collaborates with Sales, Convention Managers, and Event Managers to develop and coordinate convention events at the property. The position ensures the highest level of service during events by executing all activities based on Standard Operating Procedures and strives to achieve and continuously improve guest satisfaction. The Event Technology Sales Manager may also provide leadership in cluster business councils.

CANDIDATE PROFILE

Education and Experience
• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Executing Sales and Event Activities
• Executes activities that enable achievement of departmental and property goals.
• Adheres to all standards, policies, and procedures (MVP, SOPs, LSOPs, etc.).
• Ensures employees understand expectations and parameters.
• Participates in event technology operational reviews annually and makes suggestions to improve operations.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Managing Budgets and Administrative Activities
• Executes the administrative processes associated with event technology sales.
• Ensures accurate customer billing for event technology products and services.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Participates in the development of the department's budget and supports the management of the profit and loss statement.

Maximizing Revenue
• Understands the impact of Event Technology operations on the overall property financial goals and objectives and manages activities to maximize results.
• Solicits Event Technology sales from convention groups, affiliates, and exhibitors.

Providing Exceptional Customer Service
• Strives to improve service performance.
• Ensures customer satisfaction before, during, and post event to insure retention and growth of business through referrals and repeat events.
• Sets a positive example for guest relations.
• Communicates product and service commitments to property staff and ensures services are delivered to client as specified.
• Interacts with guests to obtain feedback on product quality and service levels.
• Focuses on continuous improvement of guest satisfaction.
• Empowers employees to provide excellent customer service.
• Responds to and handles guest problems and complaints.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Observes service behaviors of employees and provides feedback to individuals.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges.
• Executes and supports the company's Customer Service Standards and property's Brand Standards.
• Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships
• Collaborates with Sales, Convention and Event Managers to develop and coordinate convention events in the property.
• Maintains strong working relationships with guests/clients, local and national suppliers, staging companies, and audio visual consulting companies.
• Acts as liaison between Event Technology and other property departments.

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ

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