Mission

The Sales Engineer (SE) serves as a trusted technical advisor throughout the customer buying journey, partnering closely with Account Executives to guide prospects from discovery through evaluation and close. This customer-facing role helps organizations understand how Xurrent's ITSM and ITOM solutions solve operational challenges and deliver measurable business value through tailored demonstrations, technical validation, and proof-of-value engagements.

The SE collaborates cross-functionally with Sales, Product, Customer Success, and Technical teams to deliver compelling customer experiences and drive successful business outcomes.

Responsibilities

• Develop and demonstrate subject matter expertise across the Xurrent, StatusCast, and Zenduty platforms and related ITSM/ITOM solutions
• Design and deliver tailored product demonstrations and proof-of-value engagements aligned to each prospect's business goals, technical requirements, and evaluation criteria
• Partner closely with Account Executives throughout the sales cycle to support technical discovery, solution alignment, and deal progression
• Lead technical discovery conversations to understand customer workflows, pain points, and operational goals, translating business challenges into solution-driven outcomes using Xurrent products
• Own the preparation, customization, and delivery of compelling software demonstrations that align with prospective customer requirements and use cases
• Maintain a strong understanding of the competitive landscape and confidently address technical and business objections during the sales process
• Collaborate cross-functionally with Product Marketing, Integration Architects, Service Management Architects, Product Management, Development, and Customer Success teams to develop and maintain high-quality presales assets and solution messaging
• Ensure presales collateral and technical messaging accurately position Xurrent solutions to address customer challenges and business outcomes
• Participate in RFI, RFP, and RFQ processes by developing technical responses that clearly communicate customer value and solution fit
• Identify opportunities to deliver measurable business outcomes and develop innovative solutions in collaboration with internal stakeholders
• Support Sales organization objectives and contribute toward individual and team revenue goals
• Build and maintain strong relationships with prospective customers and key stakeholders
• Maintain accurate and up-to-date opportunity, technical evaluation, and customer interaction details within CRM systems
• Manage and maintain demo environments, including software upgrades, configurations, integrations, and new feature enablement
• Provide actionable customer and market feedback to Product Management to help shape future product enhancements
• Ensure a smooth transition from sales to implementation by partnering closely with Customer Success and delivery teams

Minimum Qualifications

• 3-5 years of experience in a customer-facing technical role such as Solutions Engineer or Sales Engineer
• Strong problem-solving, organizational, and time management skills
• Results-driven mindset with the ability to manage multiple priorities in a fast-paced environment
• Technical proficiency in cloud architecture and SaaS platforms
• Strong customer-facing communication and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences
• High attention to detail and strong collaboration skills

Preferred Qualifications

• Experience with ITSM, ESM, or ITOM platforms
• Familiarity with Incident Management processes and ITIL frameworks
• Experience with iPaaS platforms and building API-based integrations/connectors between enterprise systems
• Exposure to enterprise software evaluations, technical sales cycles, or presales consulting
• Familiarity with SaaS delivery models and cloud-native architectures

Compensation

Competitive compensation package including a base salary of $98,000-$123,000 plus commission earnings of $22,000-$27,000, for total on-target earnings (OTE) of $120,000-$150,000.

Important Notice: Beware of Recruitment Scams

We have been made aware of fraudulent job offers being circulated under Xurrent's name. Please note that only communications from verified recruiters using emails ending in "[redacted].com" are official.
If you receive unsolicited job offers, interview requests, or messages that seem suspicious, please exercise caution and do not share personal information or make any payments. Please note that Xurrent does not issue job offers without an application and interview process. Only candidates who successfully complete the interview process may receive an offer letter. We're actively addressing this and appreciate your help in staying alert and helping us protect our community.