You don't just demo software, you change how people think about what's possible. If you want to be the person in the room who makes engineers lean forward and executives say "when can we start," read on. The Role You own the technical sales cycle, from discovery through solution design to close, turning complex customer problems into confident reasons to choose Sendbird. You thrive at the intersection of technical depth and business impact, know the difference between a demo that informs and one that inspires, and use AI natively to move faster and do more than a traditional SE could alone. This is a hybrid role based in our San Mateo office (3 days/week). You might be this person if: - Mapping a customer's architecture is a puzzle to solve, not a box to check, and you've already spun up a Claude Project or n8n workflow to automate the research before the call ends. - You read a room fast, shifting depth and language on the fly between a skeptical backend engineer and a time pressed CTO. - Your demos tell a story. You don't walk through features, you show people a future they hadn't imagined, using AI powered prototypes and agentic tools to make it land. - You build Claude Projects, custom GPTs, and agentic workflows for your team out of genuine curiosity, not because your job requires it. - You treat every discovery call like a research project, backed by AI-assisted prep agents and follow-up automations in Make or n8n so the repetitive work runs without you. - You figure out what the customer needs before they tell you, propose the architecture, and ship it. If a bespoke dashboard or Claude-powered automation would close the deal, you build it. - You're energized by multiple complex deals at once, partly because AI agents and workflow automation have eliminated the parts that don't require you. You need to have: - 3+ years in Sales Engineering (pre-sales) at a developer-focused platform SaaS and/or CPaaS company - Bachelor's degree (CS, EE) or equivalent combination of education and experience - Hands-on fluency with RESTful APIs, mobile SDKs, and integration workflows, with a clear understanding of how modern customer engagement workflows are built and scaled - Working knowledge of at least one development environment (JavaScript/React, iOS/Swift, Android/Kotlin, Unity, React Native, or Flutter) - Practical experience with generative AI concepts including LLMs, AI agents, and agentic workflows. You've built with these tools, not just read about them - Familiarity with AI tooling such as Claude or ChatGPT, and automation platforms such as Make, Zapier, or n8n. Experience stringing together APIs or building lightweight automations is a strong plus - Confidence navigating security and compliance conversations (SOC 2, ISO-27001/42001, HIPAA, GDPR) with technical and non-technical stakeholders - Strong written and verbal communication in English - Ability to travel for customer onsite visits What you'll actually do: - Own the technical narrative across the full deal cycle, from discovery calls and technical deep dives to executive presentations, alongside Account Executives at every stage. - Run structured discovery with engineers, product managers, and architects to surface real pain points and map them to Sendbird's APIs, SDKs, and AI agent capabilities, using AI-assisted prep workflows to come in sharper every time. - Design solution architectures tailored to each customer's stack and goals, whether they're building an AI-powered in-app chat experience, deploying an AI support agent, or scaling to millions of users. - Build and deliver demos that go beyond feature walkthroughs, using agentic tools and custom prototypes to show customers what their product could actually become with Sendbird underneath it. - Automate repeatable pre-sales work, including lead research, follow-up summaries, and demo environment setup, using tools like Claude, Make, or n8n, freeing you for the work AI can't do. - Articulate Sendbird's security and compliance posture clearly and confidently, helping enterprise buyers navigate procurement. - Work closely with Product and Engineering to feed pre-sales insights back into the roadmap, serving as a direct line between the market and the people building the product. - Track emerging trends in AI agents, developer tooling, and communication infrastructure, and bring those insights into customer conversations. What we offer: We take care of the people who build the future. Here's some of what you can expect when you join Sendbird. - Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents. - Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off. - $3,500 annual "Be Your Best Self" boostSpend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more. - Parental leave for all new parents. Time to be present for the moments that matter most. - 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform. - HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses. - Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you. Pay Transparency For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $200,000.00 - $235,000.00. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above. Flexible Work Policy We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.