American Express

Sales Development Representative Mid-Market

American Express$60K — $111K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in sales or business development, preferably in travel or a related field.
  • Demonstrated ability to conduct proactive outreach and build relationships with SME and mid-market clients.
  • Strong verbal communication skills with the confidence to manage conversations and objections effectively.
  • Self-motivated with the ability to navigate ambiguity independently.
  • Experience working collaboratively with account executives and aligning on account strategies.

Responsibilities

  • Own and manage a portfolio of SME and mid-market accounts in North America.
  • Conduct high-volume outbound prospecting through phone calls, personalized emails, and social media outreach.
  • Develop strategic multi-touch outreach cadences tailored to busy decision-makers.
  • Maintain an organized pipeline of leads with clear next steps documented for follow-up.
  • Collaborate effectively with Account Executive on strategic territory planning and account prioritization.
  • Exercise independence in managing territory and prioritizing daily tasks.

Benefits

  • Flexible, tailored benefits starting from Day 1, including health insurance and retirement programs.
  • Travel perks with deals offered weekly from major providers.
  • Access to over 20,000 courses on a learning platform for continuous skill development.
  • Opportunities for internal mobility with priority on job openings for current employees.
  • Inclusive workplace culture with global groups for collaboration and support among colleagues.
Full Job Description
Amex GBT's mid-market segment is a major growth engine for North America, representing small-to-medium enterprises with active travel spend and growing programs. This role is the volume-and-velocity engine driving that growth, owning a territory of SME and mid-market accounts. You'll partner with sales counterparts to identify opportunities and convert conversations into qualified pipeline at the pace the segment demands. What You'll Do • Own a defined portfolio of small and medium-sized enterprises and mid-market clients across North America. Build target lists, identify decision-makers, and complete outbound cadences to generate qualified meetings. • Execute phone-first prospecting with multiple daily calls, leveraging tools to drive high connect rates and layering personalized email and social touches • Build strategic multi-touch cadences across channels that earn attention from busy buyers-knowing which accounts need more touches, different angles, or to move on • Manage your own pipeline buckets with discipline-tracking callbacks, nurtures, and active conversations to ensure every interaction has a defined next step • Partner strategically with your Account Executive on territory planning, account prioritization, and warm handoffs to ensure pipeline converts • Navigate your territory, tools, and day with independence, making smart prioritization calls and owning your process What We're Looking For • Genuinely willing to make multiple phone calls every day • Self-directed and resourceful-comfortable navigating ambiguity and prioritizing independently • Strong partner to the field-you see the AE as a teammate and bring alignment • Confident and effective on the phone-you can open conversations, handle objections, and move toward clear next steps • Coachable and growth-oriented-you welcome feedback and want to improve daily Location Chicago, Illinois, United States The US national base salary range for this position is from $60,200.00 - $111,800.00 The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is eligible for a sales incentive plan based on specific sales' roles. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. • Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. • We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. • And much more! What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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