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Job Category
Product
Job Details
About the RoleSalesforce is the Customer Company, and Sales Cloud is its flagship product - now at the center of an AI-first transformation with Agentforce. The Sales Cloud COO team is the connective tissue of the business: a trusted partner to the GM, product leadership, and go-to-market teams who turns strategy into operational reality.
This is not a support role. You will own consequential workstreams, drive commercial and product strategy, and operate at the highest levels of the organization - often on tight timelines and with high visibility. If you thrive at the intersection of strategy, product commercialization, and execution, and you're energized by fast-moving environments where no two weeks look the same, this is the role for you.
What You'll DoBusiness Operations & Rhythm
- Own the operational cadence for the Sales Cloud product organization - GM staff meetings, PM reviews, V2MOM review cycles, and leadership off-sites
- Lead Sales Cloud's V2MOM program: track measures, manage review cadences, and drive accountability across pod and product lines
- Run the Sales Cloud fiscal year budget process, including planning, execution, and ongoing inspection
- Own aspects of the business inspection cadence; identify patterns, surface risks early, and implement continuous improvements
Executive Communications & Business Reviews
- Build executive-level presentations for local and global leadership reviews - BLT updates, GM business reviews, and Board/analyst-facing materials - often on tight deadlines
- Coordinate Day 0 and Dreamforce readiness deliverables across product, PMM, and comms
- Support quarterly business reviews with Sales, Customer Success, and executive briefings
- Lead Customer Advisory Board (CAB) planning - logistics, content, and stakeholder alignment
GTM Strategy & Commercial Execution
- Partner with Distribution, Pricing & Packaging, Finance, and Product Marketing to operationalize product launches and promotional frameworks (QST approvals, edition packaging, contract migrations)
- Drive scaled adoption programs, working across Product, CS, and Sales on FDE playbooks and GTM readiness motions
- Serve as a trusted advisor and decision-maker on complex deal escalations and approval workflows requiring business judgment and cross-functional coordination
Strategic Initiatives
- Lead key cross-functional initiatives from strategy through execution - define the problem, bring in the right stakeholders, and drive to outcomes
- Support Agentforce and AI-era product strategy integration: partner with PMM and Product on new agent launches, headless/API strategy, evolving product naming, and edition packaging as the portfolio rapidly shifts
- Facilitate Strategic Initiatives Committee (SIC) operations and track progress against key bets
Minimum Qualifications- 15+ years of professional experience in management consulting, strategy, or operations roles
- Proven track record leading strategic and operational initiatives in large, matrixed organizations
- Strong command of both quantitative and qualitative analysis to drive decisions
- Degree or equivalent relevant experience required
Preferred Qualifications- Experience supporting executive GTM or product strategy in a fast-moving AI or SaaS environment
- Comfort operating in a "startup within a big company" context - navigating rapid portfolio changes, evolving product naming, and new GTM motions simultaneously
- Strong cross-functional influencing skills without direct authority across Distribution, Pricing, Finance, Marketing, Legal, and Product
- Ability to translate complex, ambiguous problems into clear, actionable plans
- Exceptional executive presence and presentation skills - you make hard things look easy
- Self-starter with high drive, positive energy, and resilience under pressure
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
